Vishal Tulshiram Mhatre
Technical Lead - Secure file transfer solution
Scottsdale,USA
Summary
IT professional with 19 years of experience (4 years at TCS), currently a Technical Lead in secure file transfer.
Experienced in bridging stakeholders, technical teams, and business teams to deliver secure, reliable, and compliant enterprise solutions.
Overview
19
19
years of professional experience
Work History
Consultant
TCS
08.2021 - Current
- Support and execute all protocol (CD/SSH/HTTPS/FTPS) file transfer services
- Supporting server patching, installation and maintenance activities for Server team and Dev team
- Development of migration strategy for file transfer (manual and automation operations)
- Writing queries in Splunk to identify root cause of issue. Monitor logs in Splunk dashboard to understand customer behaviour.
- Writing shell script codes to fix and quick resolution for the alerts and analysis.
- Developing and integrating monitoring and artificial intelligence tools with the application for proactive monitoring.
- Developing automation scripts and dashboards for financial reporting.
- Write SQL query and oracle query to support SFT application and customer need.
- Responsible for analysis of the service requests, problem identification and fixing the root–causes.
- Understand client’s business needs; the technical feasibility to fulfill those needs and work on making ends meet and ensure there’s least impact to the business.
- Continuous server maintenance and bringing the server back to rotation in case of any outages. Also perform problem management, RCA and work on permanent fixes for intermittent issues.
- Experience with Unix / Linux command line and PGP
- Working with external vendor, Seeburger teams in providing resolution for to clients. We are currently using Seeburger – BIS software for MFT.
- Generating Monthly reports to present it to our leadership team and involving in funding activities.
- Writing SQL queries to extract customer report.
- Work on trouble tickets, follow SLA as per the client standards and ensure resolution is provided to the satisfaction of the customers.
- Transfer sensitive business files reliably and securely.
- Working as technical lead and coordinating with both onsite (Client) and offshore teams and ensure a smooth communication between them. Also, provide Knowledge and clarify any technical queries from team members.
- Continuous monitoring of system by executing queries and extracting timely reports.
- Respond to incident and alerts and troubleshoot customer issues.
- Monitor logs in Splunk dashboard to understand customer behavior. Writing query in Splunk to identify root cause of issue.
Engineer
Syntel Limited
01.2010 - 08.2021
- Handling meetings & kick-offs calls scheduled by business teams, align on requirements and engagement process. Working with both Internal and External clients.
- Continuous server maintenance and bringing the server back to rotation in case of any outages. Also perform problem management, RCA and work on permanent fixes for intermittent issues.
- Experience with Unix / Linux command line and PGP
- Working with external vendor, Seeburger teams in providing resolution for to clients. We are currently using Seeburger – BIS software for MFT.
- Generating Monthly reports to present it to our leadership team.
- Provide training and help customer configure profile on their own, assist in file transfers.
- Good understanding of Vendor products like Axway’s(Tumbleweed) Secure Transport, Seeburger and Sterling Commerce’s Connect Direct.
- Writing SQL queries to extract customer report.
- Work on trouble tickets, follow SLA as per the client standards and ensure resolution is provided to the satisfaction of the customers.
- Monitor logs in Splunk dashboard to understand customer behavior.
- Writing query in Splunk to identify root cause of issue.
Client Service Executive
CBAY Systems
03.2008 - 01.2010
- Monitoring more than 100 client per day.
- Communicate with US Clients through calls or Mails.
- Preparation TAT Compliance Reports
- Monitoring the flow page and Citrix for new Jobs.
- Responsible for doing jobs get done and delivered to client within time.
- Associates Clients to HT Workbench ID.
Technical Support Executive
Reliance Info. Pvt. Ltd.
06.2006 - 01.2008
- Receiving calls from western side customer for Internet queries and issues.
- Resolve the customer queries, issues etc.
- Recharge the net packages as per customer request.
- Escalate the issues to floor supervisor. Eg. Link is Down
- Communicate with engineers to visit customer premises to resolve the issues.
Education
MBA - Operation
Institute of Technology and Management
Mumbai, Southern New Hampshire02.2010
TY BSC - Computer Sci.
K.V. Pendharkar
Mumbai02.2006
Skills
- File transfer protocols
- PGP
- Mainframe connect direct
- SQL, Oracle queries
- Splunk queries
- Excel Macro's
- Root cause analysis
- Linux command line
- Vendor management
- Problem solving
- Team leadership
Certifications Trainings
- CSPO (Product Owner) certification
- Safe 4.0 Practitioner certificate
- ITIL Foundation Certificate
- Scrum Master Certification from International Scrum Institute
- Certification for Basic PM@Syntel Training w.r.t PMBOK guide (Fourth Edition)
- Amex SharePoint Designer Certification, 2013
- Scrum Master certification from Scrum Alliance
- Managerial foundation fundamental, 03/01/24
Personal Details
Address - 17030 N 49 ST, Scottsdale, Arizona, 85254
Visa - H1B
Timeline
Consultant
TCS
08.2021 - Current
Engineer
Syntel Limited
01.2010 - 08.2021
Client Service Executive
CBAY Systems
03.2008 - 01.2010
Technical Support Executive
Reliance Info. Pvt. Ltd.
06.2006 - 01.2008
MBA - Operation
Institute of Technology and Management
TY BSC - Computer Sci.
K.V. Pendharkar
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