Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hobbies and Interests
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Vishant Ram

Summary

Experienced IT professional with 5+ years in mainframe operations, computer systems support, and technical troubleshooting. Skilled in data management, server monitoring, and problem resolution with a strong background in reporting and process improvement. Recognized for attention to detail, adaptability under pressure, and ability to deliver results in fast-paced environments. Proficient with Microsoft Office 365 and experienced in supporting hardware/software operations for large-scale organizations.

Overview

6
6
years of professional experience

Work History

Test Proctor I

Highlands Community Charter School (HCCTS)
04.2024 - 06.2025
  • Monitored test sessions to ensure compliance with standardized testing procedures and prevent academic dishonesty.
  • Verified identity of test-takers and ensured proper documentation before administering exams.
  • Explained exam rules and procedures clearly to individuals or groups prior to testing.
  • Maintained a quiet, controlled environment to support test-taker focus and minimize disruptions.
  • Managed timing of exams, issued time warnings, and ensured accurate start/stop times.
  • Reported incidents of misconduct or irregularities to appropriate authorities according to policy.
  • Collected and secured testing materials and ensured confidentiality of test content.

Reason for Leaving: Mass company layoff

Class A Delivery Driver (Part Time)

Elite HR Logistics
03.2022 - 03.2024
  • Operated 48–53 ft trailers and box trucks for deliveries.
  • Transported groceries, frozen products, and packaging materials.
  • Maintained accurate logs and followed safety standards

Reason for Resigning: Transitioned to a new job.

Problem Solving Analyzer

Volt/Apple Building A
01.2021 - 09.2021
  • Solved customer issues with Phones, Tablets, MacBook.
  • Assisted in system testing, debugging and improving new programs.
  • Verified documentation and work order requirements.

Reason for Leaving: Contract ended.

Debug Technician

Volt/Pegatron Building C
01.2019 - 11.2020
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Collaborated with server engineers and network administrators to maintain system efficiency.
  • Replaced defective hardware components to restore functionality.

Reason for Leaving: Mass company layoff

Education

Associate of Science - Computer Science & Information Technology

Phoenix University (Online)
12.2023

Bachelor of Science - Information Technology

Fiji National University

Associate of Science - Computer Science

Rishikul Sanatan College

High School Diploma -

Rishikul Primary School

Skills

  • Excellent communication skills
  • Test security
  • Good analytical & numeracy skills
  • Attention to details
  • Deadline oriented
  • Active learner and team player
  • Able to deliver quality work in a tight time window
  • Able to work under pressure
  • Time management
  • Analyze information quickly and efficiently, using innovative and creative solutions to solve problem
  • Proctoring techniques
  • Teamwork and collaboration

Accomplishments

Certificate of Recognition Award ( Apple ):

· March 2018.

· June 2018.

· December 2018.

Timeline

Test Proctor I

Highlands Community Charter School (HCCTS)
04.2024 - 06.2025

Class A Delivery Driver (Part Time)

Elite HR Logistics
03.2022 - 03.2024

Problem Solving Analyzer

Volt/Apple Building A
01.2021 - 09.2021

Debug Technician

Volt/Pegatron Building C
01.2019 - 11.2020

Associate of Science - Computer Science & Information Technology

Phoenix University (Online)

Bachelor of Science - Information Technology

Fiji National University

Associate of Science - Computer Science

Rishikul Sanatan College

High School Diploma -

Rishikul Primary School

Hobbies and Interests

Computer programming, Current affairs, Learning new things