Vishnu Prasath
Chennai
Summary
Results-driven Lead Specialist with expertise in workforce planning and operational efficiency. Proven track record in developing strategies that streamline processes and enhance team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Specialist
Fidelity Investments
Chennai
01.2021 - Current
- Conducted regular meetings and training sessions to enhance knowledge sharing and ensure effective documentation among team members.
- Monitored and optimized workflow inventory to guarantee alignment with agreed-upon service level standards.
- Developed and implemented strategies to streamline operations and improve overall workflow efficiency.
- Facilitated training for new associates, ensuring timely ramp-up to maintain seamless day-to-day operations.
- Collaborated with healthcare operations group to support and streamline HOBS to FHB platform migration processes.
- Analyzed error trends in single client feed to support improvements in straight-through processing rate.
- Guided and developed associates to strengthen team capabilities.
- Executed audits to evaluate resolved work items, ensuring adherence to quality standards.
- Played a critical role in stabilizing services prost-transition across multiple high-visibility clients.
Senior Specialist
Fidelity Investments
Chennai
01.2018 - 12.2020
- Managed critical client in feed processing, ensuring timely updates of employment data across all products.
- Ensured timely validation of client-specific database to eliminate outdated information.
- Engaged in cross-training within data management to broaden understanding of operational processes.
Associate/Senior Associate
Fidelity Investments
Chennai
01.2012 - 12.2017
- Executed processing of high volumes of transactions with meticulous attention to detail and accuracy.
- Identified and corrected single client feed errors in electronic data transfers, safeguarding data integrity by liaising with client and internal stakeholders.
Education
BCA - Computer Applications
Mar Gregorios College
Chennai03-2011
Skills
- Workforce planning
- Team collaboration
- Coaching and mentoring
- Stakeholder engagement
- Analytical thinking
- Operations management
Application Knowledge
Product application -
- FPRS, DBCS, HOBS and FHB
• Databases – MDM and IDB
- User Interfaces - Focus Point, PSW and Net Benefits,XTRAC, Merlin and related application
Certification
FMEA(Failure Mode and Effect Analysis)
Accomplishments
- Achieved ZD silver and ZD gold by processing high number of volumes with accuracy and efficiency.
- Secured Eureka enabler award.
Languages
English
Full Professional
Telugu
Full Professional
Tamil
Native or Bilingual
Timeline
Lead Specialist
Fidelity Investments
01.2021 - Current
Senior Specialist
Fidelity Investments
01.2018 - 12.2020
Associate/Senior Associate
Fidelity Investments
01.2012 - 12.2017
BCA - Computer Applications
Mar Gregorios College