Vishwa Desai
Austin,TX
Summary
Experienced Solution Architect with more than 11 years of Healthcare industry experience, specializing in payer and provider organizations. Acknowledged for leadership skills and collaborative approach. Skilled in business analysis, quality assurance testing, and project management. Expert in facilitating requirement gathering and design sessions for improvement and upgrade initiatives. Well-versed in Agile and waterfall SDLC methodologies.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
Wipro
09.2024 - Current
- Took ownership of requirements gathering, developing high-level solution strategies, conducting impact assessments, and providing clear solution options to IT and business teams
- Led data mapping and requirements gathering sessions with business and technical stakeholders, translating complex business needs into actionable technical specifications and ensuring seamless integration and data flow across systems
- Conducted comprehensive analysis of existing system functionalities, evaluating data flow, mapping, and transformation requirements across healthcare systems
- Partner with business stakeholders to understand current workflows
- Clearly presenting complex technical details and business needs to application partners and stakeholders
- Create detailed solution documentation, including BRDs, mapping documents, options matrices, job aides and flow diagrams, ensuring clarity and alignment with business needs
- Collaborate with various teams during QA & User Acceptance Testing (UAT), conducting testing and providing support when needed to ensure successful implementation
Senior Associate Consultant
Infosys
02.2022 - 09.2024
- Led EDI transaction management (837, 277CA, 999, 835, 270/271, 276/277, PACDR) and non-EDI file handling for healthcare clients
- Conducted requirements gathering, analysis, EDI mapping, and wrote user stories while managing two key clients, including clearinghouses and state/vendor relationships
- Delivered projects with ambiguous requirements under tight deadlines, overseeing QA and UAT testing of EDI files, UI/UX redesigns, and business logic updates
- Led client meetings, including daily stand-ups and demos, and conducted meetings to walk through Business Requirement Documents and Use Cases
- Collaborated with development teams to ensure alignment of technical solutions with business requirements
Sr. Business Analyst
Digital Medical Billing
09.2017 - 01.2022
- Led business requirement gathering and stakeholder engagement to optimize the DigiDMS platform, enabling seamless Eligibility & Benefits checks and Claims/Encounters submissions
- Facilitated QAT, UAT, and end-user training sessions, serving as a liaison between SMEs and business users to define processes and interface specifications
- Collaborated with the Scrum Master on user story creation, sprint planning, and resource management using JIRA
- Ensured compliance with EDI transactions (270/271, 835, 837) for enhanced transaction efficiency and paper claim reduction
Sr. Business Analyst
Medical Business Solutions
02.2016 - 08.2017
- Led Discovery sessions to gather requirements and assessed the impact of redesigning the claims process
- Created Business Requirement Documents (BRD) and conducted GAP analysis, mapping, and testing to ensure HIPAA compliance
- Collaborated with multiple teams (UM, Claims, Provider Relations) to drive timely project delivery and ensure accurate claims and billing verification
- Assisted QA in test approach development and led User Acceptance Testing (UAT) for application complexity
Business Analyst
Houston Healthcare
01.2013 - 01.2016
- Led Houston Healthcare's website modernization, including Provider Search - Find a Physician and Bill Pay features, by facilitating requirements gathering, testing, and mock-up creation for a streamlined user experience
Education
Bachelor Degree - Health Information Administration
Augusta University
Augusta, GABachelor of Science -
Middle Georgia State College
Macon, GASkills
- Healthcare Domain Knowledge
- Requirement Elicitation and Management
- SQL
- EDI
- MS Office
- Problem Solving
- Data Analysis
- QA
- Regulatory Compliance
- Change Management
- Communication Skills
- Data Mapping
- Diagramming & Documentation
Timeline
Senior Business Analyst
Wipro
09.2024 - Current
Senior Associate Consultant
Infosys
02.2022 - 09.2024
Sr. Business Analyst
Digital Medical Billing
09.2017 - 01.2022
Sr. Business Analyst
Medical Business Solutions
02.2016 - 08.2017
Business Analyst
Houston Healthcare
01.2013 - 01.2016
Bachelor Degree - Health Information Administration
Augusta University
Bachelor of Science -
Middle Georgia State College
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