Vita Delancy
Davie,Florida
Summary
Commercial Lines Account Manager with over 12 years of experience in the insurance industry, excelling in customer service and policy management. Proficient in Microsoft Office, Excel, AMS 360, Epic Applied and Image Right, with strong skills in communication, financial analysis, and risk assessment. Demonstrates a collaborative approach to streamlining processes, ensuring accuracy and compliance, and enhancing operational efficiency, while fostering long-term client relationships.
Overview
13
13
years of professional experience
Work History
Commercial Lines Account Manager
Rsc Insurance Brokerage/Risk Strategies
Sunrise, FL
12.2024 - Current
- Oversaw management of a portfolio of commercial accounts across general lines, ensuring delivery of high-quality service.
- Maintain a 90% client retention rate through proactive communication and strategic renewal management
- Facilitated client communication regarding renewals, endorsements, policy changes, and coverage reviews.
- Negotiate with carriers to secure competitive terms, pricing, and coverage solutions
- Identify coverage gaps and recommend risk management strategies tailored to client needs
- Collaborate with producers and support staff to market accounts and support new business growth
- Ensure compliance with agency standards, timelines, and regulatory requirements
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
Commercial Account Manager
Fortitude Insurance Solutions
Davie, Fl
01.2024 - 12.2024
- Manage commercial accounts, ensuring client satisfaction and retention. Specializing in delivery service providers, contractors, and related sectors.
- Prioritize client satisfaction by addressing needs promptly and effectively, resulting in positive feedback and long-term loyalty.
- Develop and prepare comprehensive renewal and new business submissions, ensuring all necessary documentation is complete and aligned with market standards for effective distribution.
- Request and obtain loss runs to assess claims history.
- Review policy documents and process endorsements. Ensure accuracy and compliance with regulations, minimizing errors and potential coverage gaps.
- Create submission ACORD forms, certificates of insurance, auto ID cards, and evidence of coverage within the AMS system, ensuring compliance and accuracy.
- Partner with cross-functional teams to streamline processes, boosting productivity and enhancing overall operational efficiency.
- Effectively managed the entire claims process, from intake to resolution, ensuring adherence to company policies and regulatory standards.
- Worked closely with legal, underwriting, and risk management teams to ensure effective claims resolution and minimize exposure, while maintaining open lines of communication.
- Manages the audit process by coordinating with clients and carriers, ensuring all findings are accurate and thoroughly investigated.
- Managed billing processes in the AMS system, including creation and issuance of invoices for new business, policy renewals, and additional premiums.
- Updated monthly reports with financial data, providing insights for management and supporting informed decision-making.
- Generated and sent secure payment links to clients, ensuring timely collection of payments.
- Maintained accurate records of invoices and payments, improving tracking efficiency and reducing discrepancies.
- Collaborated with clients to address billing inquiries, late payments, and cancellations, effectively resolving issues and enhancing customer satisfaction.
- Coordinated with finance companies to ensure accurate processing of transactions and compliance with financial protocols.
- Manage the creation and processing of LPRs (Loss Policy Release) for policy cancellations.
Commercial Lines Account Manager
E/G Of Florida / The Hilb Group
Fort Lauderdale, Fl
02.2021 - 01.2024
- Developed strong customer service and communication skills while managing a high volume of commercial accounts.
- Be main conduit of communication to the insured and handle day-to-day correspondence with client (email, phone) for accounts.
- Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured.
- Maintain strong relationships with brokers and direct markets.
- Market new business and prepare proposals for referral prospects.
- Re-market existing policies as necessary due to non-renewal or to obtain or competitive pricing and/or coverage for insured.
- Solicit cross-sale opportunities on each account Commercial, Auto, Umbrella and more.
- Negotiate between carriers and insured to respond to their questions and/or issues.
- Review and process all policy endorsements.
- Be accountable for all aspects of the renewal management process, including agency invoicing when necessary.
- Quality check all renewals - advise client of material changes found on renewals or differences between quotes, policies and endorsements.
- Generate proof of insurance upon request on behalf of the insured.
- Create and process finance agreements.
- Monitor billing and cancellation status of accounts.
- Document all correspondence regarding the account in agency management system.
- Demonstrated ability to successfully negotiate terms with underwriters, brokers and clients.
- Skilled at using various software programs such as Microsoft Office Suite, Applied Epic, Image right and AMS 360.
Commercial Lines Account Assistant / Jr. Commercial Lines Account Manager
E/G Of Florida / The Hilb Group
Sunrise, Fl
01.2020 - 02.2021
- Provide Account Executives, Producers and Clients with service needs updating existing accounts.
- Responsible for the marketing of assigned accounts, obtaining and evaluating quotations, and determining and recommending markets.
- Prepare applications, proposals, finance agreements for renewals as directed.
- Issue certificates, evidence of property insurance, and schedules of insurance as requested.
- EOI trained.
- Follow-up for payments to companies and/or finance companies.
- Process and track all windstorm and flood renewal policies and invoice.
- Negotiate with company underwriters.
Personal Lines Account Manager
SWP/HUB International
Davie, Fl
03.2017 - 02.2020
- Managed 800+ client accounts, optimizing policy renewals and streamlining non-download processes for enhanced efficiency and client satisfaction.
- Quoting New business, Remarketing existing policies, Non renewals, Payment processing.
- Download log management, Monthly expiration report, Agency billing.
- Process Non-download renewals, and Handles Carrier correspondence.
- Communicating with clients to understand their needs and explain product value.
- Achieve yearly New business Revenue Quota.
- Collaborating with internal departments and other locations worldwide to fulfill the client's needs.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Reviewing insurance applications to ensure that all questions have been answered.
- Endorsing policy records to conform to insured party's specifications.
- Compiling data on lapsed insurance policies.
- Canceling insurance policies as requested by agents and verifying the accuracy of insurance company records.
Personal Lines Assistant
SWP/HUB International
Davie, Fl
08.2013 - 03.2017
- Quoting New Business and Remarkets.
- Reviewing insurance applications to ensure that all questions have been answered.
Education
High School Diploma - undefined
Miami Carol City Senior High
Miami, FL05.2007
Skills
Commercial Lines Account Management Policy Analysis Carrier Negotiation Renewals & Retention Risk Assessment Client Relations AMS 360 Applied Epic ImageRight Microsoft Office Billing & Invoicing Claims Coordination
Accomplishments
2-20 Property and Casualty General Lines
Timeline
Commercial Lines Account Manager
Rsc Insurance Brokerage/Risk Strategies
12.2024 - Current
Commercial Account Manager
Fortitude Insurance Solutions
01.2024 - 12.2024
Commercial Lines Account Manager
E/G Of Florida / The Hilb Group
02.2021 - 01.2024
Commercial Lines Account Assistant / Jr. Commercial Lines Account Manager
E/G Of Florida / The Hilb Group
01.2020 - 02.2021
Personal Lines Account Manager
SWP/HUB International
03.2017 - 02.2020
Personal Lines Assistant
SWP/HUB International
08.2013 - 03.2017
High School Diploma - undefined
Miami Carol City Senior High