Vita Prandini
Westchester,IL
Summary
Accomplished and adaptable professional with a wide-ranging background in teaching, instructional design, training development, customer service, and account management. Skilled at creating engaging learning experiences, managing client relationships, and driving operational and educational outcomes. A reliable individual contributor and collaborative team player, recognized for versatility and a proven ability to excel across diverse roles and fast-paced environments.
Overview
12
12
years of professional experience
Work History
Staff Representative - Training Developer, Global Learning
United Airlines
03.2023 - Current
- Design and develop engaging e-learning modules (ELT) and instructor-led training (ILT) aligned with corporate and stakeholder goals and regulatory standards.
- Partner with subject matter experts to assess training needs and create comprehensive programs for frontline and operational staff.
- Conduct needs assessments and performance gap analyses in collaboration with Instructional Designers to inform curriculum development and training strategies using the ADDIE model.
Training Coordinator
Brookfield Zoo - Chicago Zoological Society
09.2022 - 03.2023
- Managed the e-learning platform for all Zoo employees and ensured employees are within state law compliance for training.
Training & Development Specialist
Myzone
04.2019 - 09.2022
- Built and managed Myzone’s first internal Learning Management System (LMS).
- Designed a company-wide training curriculum and facilitated weekly sessions for Customer Support and cross-functional teams.
- Developed and maintained instructional resources, including internal SOPs, product documentation, and customer support articles for Business-to-business (B2B) and Business-to-Customer (B2C) audiences.
- Created and optimized Myzone’s first AI support chatbot to enhance customer experience and reduce support caseload; led strategy discussions to improve performance.
- Presented at national training seminars with Myzone’s president and master trainers, supporting B2B customer education and technology adoption.
- Delivered product updates and training to ensure employees were confident and knowledgeable when assisting customers.
- Partnered with the VP of Operations on product testing, feature launches, and key operational initiatives.
Account Manager - Key Accounts
Myzone
01.2017 - 04.2019
- Served as the primary contact for a portfolio of fitness brand clients, deploying and selling Myzone systems.
- Supported product implementation through client onboarding, staff training, and delivery of instructional materials.
- Resolved client issues by addressing operational questions, and providing ongoing product guidance.
- Led product demos and training sessions via virtual meetings to large audiences (100+), and contributed to company-wide demo webinars.
- Promoted to Key Accounts Coordinator, co-managing Myzone’s top 100 high-impact clients while maintaining strong, long-term relationships.
K-8 Physical Education Teacher
St. Francis Xavier School
08.2013 - 07.2016
- Designed lessons and curriculum aligned to cognitive, physical, and social-emotional learning domains.
- Created and designed the school's first Adventure Education program for grades 2–8, fostering leadership, problem-solving, communication, and teamwork skills.
- Promoted active, healthy lifestyles by integrating new fitness assessments, games, and warm-ups, aligned with personal training principles.
- Developed innovative fitness testing focused on movement patterns and holistic assessment, aiming to modernize traditional school fitness protocols that aligned with my fitness background.
Education
Bachelor of Science - Exercise Science
North Park University
Chicago, IL05.2012
Skills
- Classroom management
- Instructional Design and development
- Classroom facilitation
- Customer relationships
- Account management
- Time management
- Teamwork and Collaboration
- Project management
- Microsoft Office, Excel, PowerPoint, Word
- Articulate Storyline
- Italian
Accomplishments
- Earned Myzone’s Recognition of Excellence Award (2019) and 5x - Player of the Week for exceeding performance goals.
- Developed Myzone’s first AI customer support chatbot and centralized knowledge base, improving customer experience and response efficiency.
- Implemented Myzone’s inaugural internal Learning Management System, streamlining training for regional and global teams.
- Contributed to strategic initiatives as a member of Myzone’s Americas Leadership Team, driving operational and training excellence.
- Designed and facilitated St. Francis Xavier School's first Adventure Curriculum enhancing PE program design and student engagement.
Additional Languages
Italian - Intermediate Conversational
Timeline
Staff Representative - Training Developer, Global Learning
United Airlines
03.2023 - Current
Training Coordinator
Brookfield Zoo - Chicago Zoological Society
09.2022 - 03.2023
Training & Development Specialist
Myzone
04.2019 - 09.2022
Account Manager - Key Accounts
Myzone
01.2017 - 04.2019
K-8 Physical Education Teacher
St. Francis Xavier School
08.2013 - 07.2016
Bachelor of Science - Exercise Science
North Park University