Vitaliy Karpenko
Sacramento
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
2009
2009
years of post-secondary education
Work History
Patient care intake coordinator
CVS Caremark Specialty Pharmacy
12.2011 - 01.2025
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Education
Certificate of Technical Studies - Pharmacy Technician
High Tech Institute
Sacramento CaSkills
- Follow-up skills
- Multi-line phone systems
- Confidentiality
- Microsoft office
- Data entry
- Phone and email etiquette
- Quality assurance
- Workflow optimization
- Performance improvement
- Documentation and control
- Insurance verification
- Charting and clinical documentation
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Patient care intake coordinator
CVS Caremark Specialty Pharmacy
12.2011 - 01.2025
Certificate of Technical Studies - Pharmacy Technician
High Tech Institute