Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vitaliy Lats

Kent

Summary

Experienced field representative specializing in aircraft technology and network support, focused on enhancing customer experience and optimizing WiFi systems in aircraft fleets. Proven ability to manage urgent support requests and improve operational efficiency through technical troubleshooting and effective communication. Strong analytical problem-solving skills and team coordination capabilities, consistently delivering high-quality customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr Field Service Representative

Gogo/Intelsat Inflight
SeaTac
04.2023 - Current
  • Diagnosed and resolved technical hardware and software issues, ranging from aircraft wiring to LRU-related problems.
  • Provided solutions to airline customers by identifying issues, researching answers, and guiding onsite or remote corrective actions.
  • Managed trouble tickets for urgent aircraft support, identifying and escalating priority issues per client specifications.
  • Coordinated personnel schedules to ensure timely maintenance support for aircraft operations.
  • Oversaw West Coast operations for GOGO/Intelsat maintenance vendors, ensuring compliance with FAA regulations.
  • Controlled budget and allocated resources to meet staffing needs while managing operational costs.
  • Facilitated regular meetings with customers to review Wi-Fi system performance and reliability.
  • Applied extensive ESA system knowledge gained from field experience to ensure efficient troubleshooting and system functionality.
  • Proficient flexibility and time management to allow 24/7 support at a moment's notice.
  • Management of install vendors and personnel in ensuring aircraft are delivered in a timely manner on schedule.

Station Manager

GOGO LLC
SeaTac
11.2018 - 04.2023

Technical Representative

GOGO LLC
SeaTac
11.2016 - 11.2018

Aircraft Technician

Haeco Americas Line Services
Seatac
05.2016 - 12.2016
  • Line maintenance on ,Boeing 757/747 and Boeing 737.
  • Performed countless A checks on Boeing 757-200.
  • Effectively addressed, repaired and maintained broad range of aircraft issues to ensure optimal aircraft safety in a timely manner.
  • Keep track of the aircraft maintenance work.
  • Ensure that the aircraft maintenance and repair work is done as per schedule.
  • Perform transit,etops,walk-around including but not limited to servicing tires and hydraulic system servicing.
  • Inspect and assure passenger seats and Inflight entertainment system are functioning correctly and without defects.
  • Perform all assigned maintenance duties in accordance with company maintenance manuals.
  • 40 + hours a week.
  • GOGO Wi-Fi Delta PPR number qualified and in the system ATG/ATG4/KU/2KU systems knowledgeable and qualified with Haeco.
  • Performed extensive system troubleshooting, and change of system components IAW with manufacture manuals.

Aircraft Mechanic

Rainier Flight Service
Renton
05.2015 - 12.2015
  • Maintain a fleet of 12 General aircrafts aviation.
  • Inspect general Aircraft systems including, Engines, Airframes and Avionics.
  • Perform cabin maintenance using hand and power tools such wrenches, drills, air guns.
  • Inspect, test, adjust, and repair avionics equipment, such as radar, radio, pulse, navigation, auto pilot, and compass systems, installed in aircraft.
  • Perform scheduled and unscheduled inspections on Cessna 162, 172s.
  • Test, repair, and replace electronic systems and subsystems on aircrafts.
  • Assist in engine removal, installation and test run on aircrafts.
  • Organize inventory, up keeping of maintenance entries.
  • Experience in utilizing blueprints, schematics, and aircraft manuals.

Cashier

Taco Bell
Renton
07.2011 - 04.2012
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved complaints promptly and professionally.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Very well managed with cashier register and money.

Education

A&P Program -

Clover Park Technical College
Lakewood, WA
04.2015

Skills

  • Quick judgment and decision-making
  • Professional communication
  • Analytical problem solving
  • Self-motivation and learning
  • Organizational skills
  • Advanced Microsoft Office proficiency
  • Remote support and proficient diagnostic skills
  • Mechanical aptitude
  • Technical troubleshooting
  • Team coordination
  • Fluent in English, Ukrainian, Russian

Certification

  • FAA Airframe and Power Plant Aircraft Technician, A&P# 3793002, 03/24/15
  • B757 LEVEL 2 Familiarization
  • EMB 190/175 Differences Familiarization

Timeline

Sr Field Service Representative

Gogo/Intelsat Inflight
04.2023 - Current

Station Manager

GOGO LLC
11.2018 - 04.2023

Technical Representative

GOGO LLC
11.2016 - 11.2018

Aircraft Technician

Haeco Americas Line Services
05.2016 - 12.2016

Aircraft Mechanic

Rainier Flight Service
05.2015 - 12.2015

Cashier

Taco Bell
07.2011 - 04.2012

A&P Program -

Clover Park Technical College

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