Charles Hoyle
Fort Worth,Texas
Summary
Insightful & collaborative leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
10
10
years of professional experience
Work History
Sr Customer Service Representative
CITY OF FORT WORTH
Fort Worth, TX
10.2022 - Current
- Reviews, updates, and issues registrations, licenses, and permits in accordance with applicable codes and ordinances using SAP Software and Accela.
- Processed and distributed renewals to applicants with appropriate fees. .
- Performed a variety of general clerical functions, which include maintaining and updating complex filing systems, processing forms, reports, and various permits. Prepared general correspondence, calculations, and monetary transactions.
- Responded to customer inquiries and complaints in a timely and efficient manner. Resolved problems within the area of assignment and explained applicable policies and procedures. Verified the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
Customer Service Representative
Trinity Industries
Fort Worth, TX
07.2019 - 08.2022
- Confer with customer by telephone or email in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer take appropriate action if customer disputes the account. Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
- Utilized software to manage interactions and track customer satisfaction. Accomplished multiple tasks within established timeframes. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Train Conductor
Vista Proppants And Logistics
Fort Worth, Tx
01.2019 - 07.2019
- Inspected trains for safety hazards or issues prior to departure.
- Reported any irregularities or malfunctions to the engineer or supervisor immediately.
- Operated switches and signals in accordance with established procedures.
- Monitored track conditions for obstructions or signal problems along the route.
- Communicated with other personnel via radio or telephone while on duty.
- Received and followed directions from train dispatchers.
- Managed railcar loading, unloading and switching.
- Coupled air brakes and electrical connections between trains.
- Interpreted various signals to start, stop and back-up train or set and release air brakes.
- Produced daily reports, switch lists, and train orders.
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
Data Entry Technician
International Paper
Fort Worth, TX
01.2015 - 12.2018
- Reviewed processing schedules and production using Microsoft, Excel, and SAP Software to organize orders concerning inventory requirements, staffing requirements, work procedures and duty assignments. Monitor considering budgetary limitations and time constraints.
- Built and maintained tracking databases for variety of measuring aspects. Corrected data entry errors to prevent duplication or data degradation. Compared transcribed data with source document to detect and correct errors. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Demonstrated flexibility in adapting to changing priorities, handling multiple assignments while maintaining high-quality standards. Elevated the accuracy of financial records by carefully inputting transactions, invoices, and expense reports into accounting software systems.
Education
No Degree - Business Administration And Management
Texas Southern University
Houston 05.2015
High School Diploma -
CROSS ROADS CHRISTIAN ACADEMY
Fort Worth, TX06.2013
Skills
- Effective training and presentation skills
- Excellent written and verbal communication
- Telephone and Customer Service
- Clerical skills and office equipment knowledge
- Critical thinking
- Attention to detail
- Research and document retrieval
- Problem solving
- Microsoft Office, Adobe, Excel
- Good judgment and decision-making
- Spreadsheet and database creation
- Listen and comprehend information
- Prepare and documents and reports
- Enter and process work orders
- Maintain confidentiality
- Comprehend detailed information
- Find and reconcile discrepancies
- Listen attentively
- De-escalate conflict
- Answer public information
- Assist internal and external customers
Timeline
Sr Customer Service Representative
CITY OF FORT WORTH
10.2022 - Current
Customer Service Representative
Trinity Industries
07.2019 - 08.2022
Train Conductor
Vista Proppants And Logistics
01.2019 - 07.2019
Data Entry Technician
International Paper
01.2015 - 12.2018
No Degree - Business Administration And Management
Texas Southern University
High School Diploma -
CROSS ROADS CHRISTIAN ACADEMY
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