Summary
Overview
Work History
Education
Skills
Certification
Timeline
Vito LoGrasso

Vito LoGrasso

Concierge
Poinciana,FL

Summary

Professional with property management background in tenant relations, guest relations, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.


Overview

35
35
years of professional experience
1
1
Certification

Work History

Concierge

Lucent at Sunrise
04.2025 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Greeted guests upon arrival by providing warm welcome.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Accepting and managing package deliveries.
  • Verifying and recording residents, guests, and workers entering the building.
  • Helping to deter unauthorized individuals

Host/Banquet Server

Hampton Golf
02.2024 - Current
  • Host at Mosaics and The Grille on Stonegate Golf Property.
  • Coordinated and supervised waiting staff to ensure efficient operations.
  • Ensured seamless execution of banquet functions through effective coordination.
  • Maintained optimal safety standards and ensured cleanliness across operations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Managed dining room layout to maximize efficiency of staff members.

Owner

Big Vito Inc.
01.1991 - Current
  • Implemented campaigns and promotions to help with developing goods and services.
  • Formed and sustained strategic relationships with clients.
  • Delivered performances at live events as TV personality and professional athlete.
  • Directed high-impact charity events to maximize outreach and community engagement.
  • Engaged in promotional activities at industry conventions.
  • Developed interactive entertainment and games tailored for both children and adults.
  • Coordinated transportation logistics alongside hotel bookings.
  • Delivered contracted services to major corporations such as World Wrestling Entertainment and Turner Broadcasting.
  • Engaged in All Japan Pro Tour as part of global travel assignment.
  • Created marketing campaigns to attract new customers.
  • Hosted special events to boost brand awareness and increase community engagement.

Security Host

Walt Disney World Resort
01.2023 - 01.2024
  • Executed security protocols for resort and park operations, ensuring adherence to safety standards.
  • Conducted weapons detection and executed thorough bag and vehicle searches.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Implemented safety protocols during emergencies or drills.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Trained new security staff members on proper protocol.

Overnight Security Management

Lake Gibson Village
03.2019 - 01.2023
  • Protected property and upheld safety measures for a 120-resident facility through consistent surveillance efforts.
  • Prepared daily reports and facilitated team meetings.
  • Coordinates interactions across departments to document guest, employee, and service problems.
  • Maintain highest hospitality standards by performing detailed property evaluations.
  • Authored comprehensive security manual to establish standardized protocols.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.

Internet Sales Manager

Courtesy Chrysler/Jeep
09.2012 - 01.2014
  • Achieved targets in both automotive and warranty sales.
  • Generated leads through internet and phone contacts.
  • Arranged customer appointments and engaged in promotional activities.
  • Maintained communication with new and potential customers via email and phone to address their needs.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Assistant Property Manager

Resource Real Estate
09.2008 - 03.2010
  • Managed real estate properties and addressed tenant requirements.
  • Researching and contacting potential tenants.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.

Education

Associates - Business Administration

Blake Business School, New York, NY

Skills

  • CPR Certification
  • First Aid Certification
  • Class D security
  • AED Certification
  • AHA Certification
  • F Endorsement
  • Guest services
  • Banquet hosting
  • Military service
  • Hotel experience
  • Health club and gym management
  • Customer Service
  • Security
  • Supervising experience
  • Restaurant experience
  • Sales experience
  • Generating leads
  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Team player mentality
  • Hospitality
  • Guest experiences
  • Reliable punctuality
  • Attention to detail
  • Time management
  • Cultural awareness
  • Emergency response
  • Local attractions knowledge

Certification

  • CPR Certification
  • First Aid Certification
  • Class D Security
  • AED Certification
  • AHA Certification
  • F Endorsement

Timeline

Concierge - Lucent at Sunrise
04.2025 - Current
Host/Banquet Server - Hampton Golf
02.2024 - Current
Security Host - Walt Disney World Resort
01.2023 - 01.2024
Overnight Security Management - Lake Gibson Village
03.2019 - 01.2023
Internet Sales Manager - Courtesy Chrysler/Jeep
09.2012 - 01.2014
Assistant Property Manager - Resource Real Estate
09.2008 - 03.2010
Owner - Big Vito Inc.
01.1991 - Current
Blake Business School - Associates, Business Administration