Vitoria Hindersmann
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
- Background of managing employees, issues and administrative tasks in fast-paced environments.
Skilled in operations management and adept at working effectively unsupervised, conflict resolution, administrative abilities and multilingual communication.
I led a team to exceed organizational goals, demonstrating adaptability and a keen focus on achieving and maintaining high standards in compliance and customer service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Rental Sales Agent
Avis Budget Group
Lihue, HI
11.2025 - Current
- Assist customers in vehicle selection, providing tailored recommendations based on needs.
- Process rental agreements and payments efficiently, ensuring accurate billing information.
- Handle customer inquiries and resolve complaints, enhancing overall satisfaction levels.
- Help train new staff on rental procedures and customer service protocols for consistent performance.
- Manage multiple tasks in high-volume environment.
Community Manager
Dominium Management
MN
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Proactively collaborated with local law enforcement to maintain a secure property, including engaging with attorneys for eviction processes and providing crime reports to the police.
- Represented the property in court proceedings and worked closely with attorneys to ensure the accuracy and availability of necessary information for legal matters.
- Kept properties in compliance with local, state, and federal regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs.
- Verified income, assets, and expenses, and completed required application/documentation for each applicant.
- Monitored expenses to ensure financial goals were met.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Organized regular staff meetings.
Leasing Consultant
Dominium Management
MN
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
- more.
Real Estate Broker Assistant
CENTURY 21 North Shore
MA
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted brokers in closing deals with preparation of required documentation.
- Utilized online marketing platforms.
- Arranged for inspections and surveys of sold properties.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts - Theology
ESTEBAPE
Brazil2020
Skills
- Operations Management
- Leasing and sales
- Conflict handling
- Staff Management
- Multilingual Communication
- YARDI
- CRM Software
- Microsoft Office
- Codes Compliance
- Data Entry
- Customer Service
- Decision-Making
- Adaptability and Flexibility
- Multitasking
- Goal Setting
Accomplishments
- Nominee for the MADACS Award in 2022.
Certification
- Tax Credit Certification - 2022
- Community Manager Certification - 2023
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Rental Sales Agent
Avis Budget Group
11.2025 - Current
Leasing Consultant
Dominium Management
Real Estate Broker Assistant
CENTURY 21 North Shore
Community Manager
Dominium Management
Bachelor of Arts - Theology
ESTEBAPE