Vittorio Custode
Daytona Beach,FL
Summary
Dynamic Freight Broker Agent with proven expertise at CBR Brokerage in shipment coordination and freight negotiation. Adept at enhancing delivery efficiency and fostering strong customer relationships. Skilled in compliance monitoring and logistics planning, I excel in training teams to achieve operational excellence and resolve issues proactively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freight Broker Agent
CBR Brokerage
Lake Helen, Florida
04.2025 - Current
- Coordinated freight movements and schedules, enhancing delivery efficiency.
- Negotiated competitive pricing with carriers to secure optimal rates for shipments.
- Monitored shipment progress and promptly addressed issues and delays.
- Trained new agents on systems and processes to ensure effective brokerage operations.
Call Center Mortgage Manager and Case Worker
Proctor Loan Protector
Daytona beach, FL
04.2024 - 12.2024
- Managed and advised on mortgage applications to facilitate client needs.
- Provided guidance on loss mitigation strategies for mortgage clients.
- Reviewed and managed case documents to ensure compliance and accuracy.
- Trained new employees on company policies and mortgage handling practices.
Deli Worker/Boars Head Specialist Meat and Cheese Expert
Publix
Daytona Beach, FL
01.2023 - 03.2024
- Collaborated within a team-based environment to address customer needs efficiently.
- Communicated effectively with customers and team members to enhance service delivery.
- Trained and educated new deli workers on safety protocols and equipment usage.
Police Officer
Deland Police Department
Deland, FL
02.2022 - 10.2022
- Proactively prevented crimes and resolved cases as required.
- Documented criminal activity reports by following established protocols.
- Deescalated situations to deter criminal acts.
Sales Associate
WowBacon
Daytona Beach, FL
01.2018 - 12.2021
- Trained 10 new associates in product assembly for operational efficiency.
- Managed asset relocation during warehouse transition to ensure continuity.
- Executed marketing strategies to attract new customers and increase sales.
Security Guard
The Morgan Group
Daytona Beach, FL
08.2018 - 08.2021
- Maintained security for multiple buildings and facilities to ensure safety and protection.
- Provided quality care and assistance to customer and resident needs.
- Engaged in security operations during Biketoberfest and Bike Week events.
Education
Certificate of Florida Law Enforcement Basic Training -
Daytona State College
Daytona Beach, FL01.2022
Bachelor of Science - Occupational Aerospace Health and Safety, Human Factors
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2021
Skills
- Freight negotiation
- Shipment coordination
- Supply chain management
- Logistics planning
- Compliance monitoring
- Customer relationship management
Certification
- CPR
- Basic First Aid
- De-Escalation
- Pepper spray, handcuffing, baton use
Volunteer Experience
Discover Diving Dive Center, Port Orange, FL, 2018-Present
References
References available upon request.
Timeline
Freight Broker Agent
CBR Brokerage
04.2025 - Current
Call Center Mortgage Manager and Case Worker
Proctor Loan Protector
04.2024 - 12.2024
Deli Worker/Boars Head Specialist Meat and Cheese Expert
Publix
01.2023 - 03.2024
Police Officer
Deland Police Department
02.2022 - 10.2022
Security Guard
The Morgan Group
08.2018 - 08.2021
Sales Associate
WowBacon
01.2018 - 12.2021
Certificate of Florida Law Enforcement Basic Training -
Daytona State College
Bachelor of Science - Occupational Aerospace Health and Safety, Human Factors
Embry-Riddle Aeronautical University