Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vittorio Vezzali

Santa Clarita,CA

Summary

Motivated and detail-oriented individual with 2 years of customer service experience in high-volume settings. Proven ability to manage demanding workloads, meet tight deadlines, and resolve client issues with professionalism. Known for my strong desire and effort to grow into more advanced roles. I am eager to apply my organizational and interpersonal strengths in a Legal Assistant position while continuing to develop within the legal field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Insurance Broker

Enhance Companies
07.2025 - Current
  • Professional conduct and client communication through phone calls, emails, and scheduled follow ups
  • Aligned policy issuance with the financial and situational demands of each client
  • Filed and managed confidential client information
  • Reviewed and submitted policy applications through online portal
  • Adhered to all legal, ethical, and regulatory standards set by state and federal insurance authorities.

Customer Service Team

Chick-fil-A Restaurants
02.2025 - 07.2025
  • Delivered exceptional customer service with a professional demeanor
  • Resolved customer complaints promptly, turning negative experiences into positive outcomes through effective communication
  • Demonstrated my adaptability, and growth potential, quickly advanced to manager training


Floor Manager

McDonald's
09.2023 - 04.2024
  • Supervised and trained team members, ensuring efficiency and productivity in all daily operations
  • Managed a consistently high-volume workload while maintaining accuracy and attention to detail under tight time constraints
  • Demonstrated strong conflict resolution skills by de-escalating complaints and maintaining customer satisfaction in challenging situations
  • Committed to continuous learning and development; consistently sought out additional responsibilities to broaden skill set and support team needs

Education

High School Diploma -

Opportunities For Learning
10.2024

Skills

  • Client Communication and Phone Etiquette
  • Conflict Resolution
  • Data Entry
  • Team Collaboration
  • Growth Mindset and Career Development
  • Punctuality and Reliability
  • Workload and Task Management
  • Advanced computer skills and proficiency

Certification

  • CA Life Insurance Producer License
  • Coding Fundamentals - UMSI

Timeline

Insurance Broker

Enhance Companies
07.2025 - Current

Customer Service Team

Chick-fil-A Restaurants
02.2025 - 07.2025

Floor Manager

McDonald's
09.2023 - 04.2024

High School Diploma -

Opportunities For Learning

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