Janae Wortham

Facilitated benefit enhancement for eligible Medicare and Medicaid recipients under Medicare Part C plans.

Managed collection and secure handling of protected information, including Medicare ID numbers, Social Security numbers, addresses, birthdates, primary care physician details, and medication information.

Analyzed and clarified plan information, encompassing premium benefits and medication coverage.

Monitored and optimized phone call durations to enhance communication efficiency.

Oversaw multiple insurance domains while providing phone support to clients.

• Phone Screening for Companies Clients to ensure any and all issues are resolved
• Mail Handling including audits, scanning, forwarding, and logging
• Collecting Payment from Clients via telephone as well as in-person
• Navigating Technical Programs ensuring building and office access for clients
• Utilizing Xcel and Google Drive Files to organize information for companies
• Creating and Navigating through company files in Xcel
• Reading and Utilizing Call Response Prompts quickly when Phone Answering in order to assist clients
• Checking clients in for appointments
• Keeping Inventory

• Delivered food to tables while addressing customer requests to enhance dining experience
• Plating food and setting trays up in order for them to be ran in a timely fashion
• Prepared sauces and sides for daily service to ensure timely kitchen operations
• Maintained cleanliness by sweeping and mopping to uphold food safety standards in kitchen

• Focused on customer-centric aspects of the restaurant by maintaining and balancing customer and server needs simultaneously
• Taking 'To-Go' orders and having excellent over-the-phone speaking skills
• Running food and assisting both customers and servers with any problems they may have to insure patrons receive the best service
• Assisting Expo in plating food, packaging to-go orders, and restocking
• Assisting in pre-bussing and bussing tables
• Taking and arranging reservations for customers
• Taking party deposits

• Contributed as motivated team member, performing barista duties, preparing food, restocking supplies, and maintaining cleanliness and sanitation
• Ensured reliable attendance to maintain workflow and service continuity.
• Built customer relationships, attracting regulars through exceptional service