Vivek Patel
Parlin,USA
Summary
Self-motivated operations leader with over 5 years of experience managing fulfillment, logistics, and warehouse operations for high-volume e-commerce and food distribution environments. Proven track record of P&L ownership, labor optimization, and driving process improvements through Lean and Continuous Improvement methodologies. Adept at leading cross-functional teams, managing stakeholder relationships, and leveraging analytics to increase operational efficiency, safety, and cost-effectiveness in fast-paced, customer-focused organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
HelloFresh
Newark, NJ
08.2024 - Current
- Managed P&L for production, aligning labor planning with cost controls to achieve productivity targets.
- Led 350+ associates, including 125 direct reports, fostering a culture of accountability, safety, and performance excellence.
- Increased grocery volume output by 22%, producing 300 additional boxes per shift compared to prior benchmarks. Enhanced automation efficiency by 12% through targeted operational improvements.
- Ensured the production floor maintained full compliance with GPM adherence standards, proactively monitoring processes, training staff on best practices, and implementing corrective actions to sustain operational excellence, and audit readiness.
- Optimized third-party logistics performance via SOP creation, vendor routing guides, and service-level reviews, reducing operational costs.
- Collaborated with engineering, product, and customer experience teams to streamline workflows and implement scalable process enhancements.
- Utilized KPIs, dashboards (Grafana, Pyramid), and data analytics to identify trends and implement corrective actions, improving throughput and quality.
Area Manager II
Amazon
Robbinsville, NJ
03.2023 - 12.2023
- Directed daily operations for a high-volume sort center, managing labor planning and quality control.
- Drove process optimization projects, achieving a 15% reduction in labor costs through improved routing efficiency.
- Oversaw cross-functional initiatives with HR, safety, and procurement to enhance operational capacity.
- Ensured compliance with OSHA standards through effective safety program implementation.
Area Manager I-II, Fulfillment & Last Mile
Amazon
Bayonne, NJ
01.2021 - 02.2023
- Managed fulfillment operations, processing over 1 million shipments per week, ensuring accurate dispatching, route optimization, and last-mile delivery.
- Implemented Lean projects (e.g., ATAV conversion to automated divert lanes), improving quality accuracy to 98.9%, and increasing productivity by 40%.
- Led the HUB DP pilot, achieving a 30% improvement in delivery accuracy through proactive problem-solving and analytics.
- Enhanced ship dock TPH by 30-40%, cutting production costs by 35% through strategic labor deployment, and workflow adjustments.
Education
Bachelor of Science - Business Management & Leadership, Marketing
Rutgers University
Newark, NJ08.2020
Skills
- Labor Optimization
- Fulfillment Strategy
- Customer Obsession
- 3PL Oversight
- Lean Methodologies
- Continuous Improvement
- 5S Methodologies
- Data-Driven Decision Making
- KPI Reporting
- Order Management Tools
- Google Doc, Sheet, Excel
- Cross-Functional Team Leadership
- Safety Compliance
- Quality Control
Certification
- Project Management Professional (PMP), Project Management Institute, 08/01/26
- Pricing Strategies for Business, Great Learning
Languages
English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Full Professional
Timeline
Operations Manager
HelloFresh
08.2024 - Current
Area Manager II
Amazon
03.2023 - 12.2023
Area Manager I-II, Fulfillment & Last Mile
Amazon
01.2021 - 02.2023
Bachelor of Science - Business Management & Leadership, Marketing
Rutgers University