CHAELA HASKETT
Northeast Ohio
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Raising Cane's
06.2024 - Current
- Oversee daily operations and drive key performance metrics.
- Lead and mentor staff to ensure high standards of service and efficiency.
Multi-Unit Manager
Dairy Queen
03.2022 - 06.2024
- Managed operations across multiple locations, improving sales and productivity.
Sales Consultant
FedEx Office
01.2020 - 03.2022
- Delivered customer-focused solutions and exceeded sales targets.
Education
Master's Degree - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor's Degree - Psychology
Youngstown State University
Skills
- Operations Management
- Multi-Unit Leadership
- Team Development & Training
- Performance Metrics (OSAT, SOS)
- Labor Optimization
- Customer Experience
- Counseling & Communication
Certification
- ServSafe Certified
- CPR/First Aid Certified
Accomplishments
- Increased OSAT scores by 20% through targeted service initiatives.
- Trained and developed over 50+ employees into certified roles.
- Successfully managed multi-unit operations across 4 locations.
References
Available upon request
Timeline
Operations Manager
Raising Cane's
06.2024 - Current
Multi-Unit Manager
Dairy Queen
03.2022 - 06.2024
Sales Consultant
FedEx Office
01.2020 - 03.2022
Master's Degree - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor's Degree - Psychology
Youngstown State University