VIVIALYN YI
Office Manager
Oakland,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Office Manager
Home Instead
3 2006 - 5 2024
- Responsible for successfully directing and managing all aspects of franchise growth and development for over 18 years
- Oversee over 75 caregivers and 5 support staff
- Work directly with Department of Social Services and maintain all compliance documentation for two licensed Home Care Organizations
- Provide leadership for all departments such as finance, staffing, human resources, client care services and home care sales, which affect operational efficiency and achievement of the operational goals
- Manage outcomes of all department activities and direct changes that will drive achievement of operational goals
- Develop and maintain positive and professional relationships with referral sources in the community
- Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees
- Maintain and establish strong relationships with clients, neighboring franchise owners and perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Licensee and Administrator for NLACRC Level 3 - 6 bed facility
Damo’s Care Home Residential Care Facility for the Elderly
03.1987 - 09.2006
- Worked directly with North Los Angeles County Regional Center and the Department of Social Services; Managed facility, financial planning, budgeting; established and maintained all documentation to be in compliance with NLACRC, Title 17 and Department of Social Services
- Managed, hired and trained staff; oversaw overall health and well-being of each client.
Licensee and Administrator for 6 bed facilities
Rockin’ Oldies Residential Care Facilities for the Elderly
03.2002 - 01.2006
- Established and cultivated community relationships; maintained facility census; managed, hired and trained staff; dealt directly with the Department of Social Services; medication management; wrote, directed and implemented care plans; advocated for clients and family members; financial planning and budgeting; established and carried out marketing plans; medical/dental/psychiatric appointments; dietary management; client activities.
Education
Skills
- Documentation and control
- Active Listening
- Business Planning
- Performance Evaluation
- Budget Management
- Office Management
- Clerical Support
Golf, fly fishing, world traveler
Avid golfer, fly fisher woman, amateur photographer and have been blessed to travel the world.
Timeline
Licensee and Administrator for 6 bed facilities
Rockin’ Oldies Residential Care Facilities for the Elderly
03.2002 - 01.2006
Licensee and Administrator for NLACRC Level 3 - 6 bed facility
Damo’s Care Home Residential Care Facility for the Elderly
03.1987 - 09.2006
Office Manager
Home Instead
3 2006 - 5 2024