Vivian Aileen Pales
Cambridge,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Outreach Worker for Spanish Community
Community Engagement
Cambridge, MA
08.2021 - Current
- Summarized and collected data to prepare Weekly Reports, Tracking Sheet events, and Monthly reports for the city.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Researched innovative opportunities and identified creative solutions.
- Interviewed clients or authorized representatives to gather information while determining eligibility for economic help.
Assistant Manager
Hot Topic Store
Fayetteville, NC
07.2005 - 05.2010
- Mentored team members to enhance professional development and accountability in the workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted job interviews and led employee performance evaluations with constructive feedback.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumers.
- Managed social media platforms and utilized metrics to increase engagement and sales performance.
Store Manager Trainer
Claire’s Store
San Juan, PR
08.1997 - 03.2005
- Handled onboarding process for newly hired employees, which included distribution of all paperwork.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
Education
Master of Science - International Business Intelligence
Inter American University
BBA - Marketing
Inter American University
06.2021
Minor - Human Resources Management
Inter American University
06.2021
Associate of Science - Business Administration
Inter American University
12.2020
Accomplishments
- Recognized as Employee of the District for outstanding performance and team contributions.
- Number one store for ADS in the region
- Won the Holiday Contest at the Region Level and the companies Grand Prize.
- Receive the VP Perfect Store visit pin
Certification
National Veteran Caregivers Training Program
The Mind Matters: Families Make a Difference
Making Connections (Community Engagement Team)
Languages
Spanish
Full Professional
Timeline
Outreach Worker for Spanish Community
Community Engagement
08.2021 - Current
Assistant Manager
Hot Topic Store
07.2005 - 05.2010
Store Manager Trainer
Claire’s Store
08.1997 - 03.2005
Master of Science - International Business Intelligence
Inter American University
BBA - Marketing
Inter American University
Minor - Human Resources Management
Inter American University
Associate of Science - Business Administration
Inter American University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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