Vivian Agbale
Ruther Glen,VA
Summary
Hardworking employee with customer service, multitasking and ability to manage it. Devoted to giving every customer a positive and great experience. I am a recent graduate with excellent research, problem-solving skills, and able to learn new concepts quickly. Looking for a company that would offer a conducive working atmosphere to bring out my best ability. Accommodating professional focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Resident Services Associate
Brooke Grove Retirement Village
06.2025 - Current
- Feed, bathe, and dress patients
- Take vital signs
- Observes changes in patient's condition and behavior
- Give medications to residents on RN Supervisor’s directive.
Internship (Public Health/Global Healthcare)
Sterling Care Health
06.2025 - 11.2025
- My practice experiences provided me with a great opportunity to engage directly with public health values in a real-world setting.
- Learned how to interact with residents in the facility, gathering information for social histories, by conducting assessments(such as BIMMS and PHQ-9).
- I was able to learn the act of properly document residents’ interactions.
- I had the opportunity to attend biweekly social workers conference calls, and I was exposed to critical topics such as behavioral and emotional status critical element pathway, trauma screening procedures, the purpose and use of MOLST forms and the evaluation process for determining a resident’s capacity.
Staffing Coordinator (Temporary)
Maple Heights Seniors Living
05.2025 - 06.2025
- Scheduling employees to their various assignments
- Having routine meetings with the DON and Nurses
- Ensuring that senior residents go to appointments promptly.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules
- Coordinated and planned work shift schedules according to availability
Staffing Coordinator
Unique Rehabilitation and Health Center
03.2024 - 03.2025
- Scheduling employees to their various assignments
- Payroll
- Having routine meetings with the Administrators and DON
- Worked with human resources teams to align staffing decisions with regulatory standards
- Provided support during new employee interviews and orientations
- Assisted payroll teams by reporting employee hours and calculating the correct compensation
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules
- Coordinated and planned work shift schedules according to availability
- Kept labor costs and metrics within the said budget
- I interviewed job applicants to obtain information on work history, education, or job skills
- Addressed work complaints or other employee concerns
- Scheduled or conducted new employee orientations.
Staffing Coordinator
Stoddard Baptist Global Care
09.2021 - 02.2024
- Scheduling employees to their various assignments
- Payroll
- Having routine meetings with the Administrators
- Worked with human resources teams to align staffing decisions with regulatory standards
- Provided support during new employee interviews and orientations
- Assisted payroll teams by reporting employee hours and calculating the correct compensation
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules
- Coordinated and planned work shift schedules according to availability
- Kept labor costs and metrics within the said budget
- I interviewed job applicants to obtain information on work history, education, or job skills
- Addressed harassment allegations, work complaints or other employee concerns
- Scheduled or conducted new employee orientations
CNA / Office Assistant
Griswold Home healthcare Services
11.2020 - 09.2021
- Feed, bathe, and dress patients
- Make beds and keep rooms clean
- Reminding patients to take their medications
- Observes changes in patient's condition and behavior
- Scheduling caregivers for various care assignments
- Documenting recent activities of clients and caregivers
- Interviewing prospective caregivers and clients
- Meet and greet prospective clients
- Ensuring all required documents are entered correctly into the system
CNA
Stoddard Baptist Global Care
01.2020 - 05.2020
- Feed, bathe, and dress patients
- Take vital signs, assist the Nurses with admissions
- Observes changes in patient's condition and behavior
Geriatric Nurse Aide
Hillhaven Assistant Living, Nursing and Rehabilitation Center
01.2019 - 12.2019
- Feed, bathe, and dress patients
- Take vital signs, assist the Nurses with admissions
- Observes changes in patient's condition and behavior.
Geriatric Nurse Aide
Clinton Health Care Center
08.2016 - 06.2019
- Feed, bathe, and dress patients
- Observes changes in patient's condition and behavior
- Take vital signs, assist the Nurses with admissions
Caregiver
Pryme Healthcare Service
12.2011 - 01.2014
- Make beds and keep rooms clean
- Feed, bathe, and dress patients
- Going for errands
- Take patients’ vital signs.
Private Caregiver
Private Home Care
05.2012 - 05.2013
- Bathe, dress, and feed patients
- Going with the patient to their doctor's appointments
- Reminding the patient to take their medication
- Lighthouse cleaning
- Observes changes in patient's condition and behavior.
Direct Sales Executive
Diamond Bank Plc
Lekki, Nigeria
08.2009 - 03.2011
- Selling bank products to customers
- Bringing in new accounts for opening
- Ensuring that customers’ details are well entered on the computer
- Call customers to give them updates about their accounts and new products available.
Personal Assistant to the CEO
Get Me Communication and Chisco Transport
Lekki, Nigeria
08.2007 - 08.2009
- Assisting the CEO in daily activities
- Ensuring that all documents are stored in the database for future references
- Taking minutes during daily meetings
- Ensuring that all assigned managers get a copy of their memos before the end of the day
- Getting reports from different departments on daily activities
English Language Teacher (NYSC)
Yejide Girls Grammar School
Molete, Nigeria
02.2006 - 02.2007
- Teaching English Language in junior school
- Teaching Drama and songs
- Attending seminars on HIV/AIDS
- Teaching about HIV/AIDS in schools and in the community
Education
Master of Science - Public Health And Global Healthcare
Southern New Hampshire University
Manchester, New Hampshire01-2026
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, New Hampshire11-2021
No Degree -
Prince George's Community College
Largo, Maryland06-2017
CNA - CNA
Valley Medical Institute
Waterbury, Connecticut09-2011
IT CERTIFICATION - Information Technology
National Institute of Information Technology
Lagos State, Nigeria03-2008
High School Diploma -
Easy Learning Infotech Institution
Oyo State, Nigeria01-2007
Bachelor of Arts - English Language And Literature
Ambrose Ali University
Edo State, Nigeria05-2005
High School Diploma -
St Maria Goretti Girls Grammar School
Edo State, Nigeria06-1996
Skills
- Flexible and adaptable
- Effective communication
- Clear writing
- IT literacy
- Microsoft Office
- Clinical skills
- Checking vital signs
- CPR
- AI training
- First Aid
- Interview coordination
- Staff scheduling
- Staff coordination
- Payroll administration
- Scheduling expertise
- Employee relations
- Schedule management
Certification
- WAEC (High School Certificate)
- Bachelor of Arts English and Literary Studies
- Diploma in Office Application
- UNICEF/NYSC: HIV/AIDS Prevention Project
- National Institute of Information Technology (NIIT)
- CNA/GNA (CT, DC, MD and VA Certified)
- CPR and FIRST AID.
- Certified Medication Technician(CMT)
- Master of Public Health/Global Healthcare
- Bachelor of Science Healthcare Administration
- IT Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- System Administration and IT Infrastructure Services
- IT Security Defense Against: The Digital Dark Arts
- Operating Systems and You: Becoming A Power User
- AI Midjourney
- AI Claude
- AI Gemini
- AI Powered Real Estate
- Turbocharge Your Productivity with AI
- AI Side Hustle
- Build Your Product with AI
- Jasper Essentials using AI
Languages
English
Full Professional
Timeline
Resident Services Associate
Brooke Grove Retirement Village
06.2025 - Current
Internship (Public Health/Global Healthcare)
Sterling Care Health
06.2025 - 11.2025
Staffing Coordinator (Temporary)
Maple Heights Seniors Living
05.2025 - 06.2025
Staffing Coordinator
Unique Rehabilitation and Health Center
03.2024 - 03.2025
Staffing Coordinator
Stoddard Baptist Global Care
09.2021 - 02.2024
CNA / Office Assistant
Griswold Home healthcare Services
11.2020 - 09.2021
CNA
Stoddard Baptist Global Care
01.2020 - 05.2020
Geriatric Nurse Aide
Hillhaven Assistant Living, Nursing and Rehabilitation Center
01.2019 - 12.2019
Geriatric Nurse Aide
Clinton Health Care Center
08.2016 - 06.2019
Private Caregiver
Private Home Care
05.2012 - 05.2013
Caregiver
Pryme Healthcare Service
12.2011 - 01.2014
Direct Sales Executive
Diamond Bank Plc
08.2009 - 03.2011
Personal Assistant to the CEO
Get Me Communication and Chisco Transport
08.2007 - 08.2009
English Language Teacher (NYSC)
Yejide Girls Grammar School
02.2006 - 02.2007
Master of Science - Public Health And Global Healthcare
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
No Degree -
Prince George's Community College
CNA - CNA
Valley Medical Institute
IT CERTIFICATION - Information Technology
National Institute of Information Technology
High School Diploma -
Easy Learning Infotech Institution
Bachelor of Arts - English Language And Literature
Ambrose Ali University
High School Diploma -
St Maria Goretti Girls Grammar School
TRAINING
- Master of Public Health/Global Healthcare 2026
- CNA CLINICALS, Meridian Manor, Meriden Connecticut, 2011
- UNICEF/NYSC: PEER Educational Training on HIV/AIDS, 2006-2007
- Nigeria Institute of Management (NIM), 2006
- Coursera by Google IT Support Training, 2022
- Coursiv AI Certification Training, 2026