Vivian Albaladejo Ramos
Maitland,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Cardiac Electrophysiology
Medical Receptionist & Clinical Assistant
Lake Mary, Florida
03.2025 - 05.2025
- Managed high volume of incoming calls, delivering compassionate customer service that enhanced patient satisfaction.
- Scheduled, confirmed, and coordinated patient appointments to ensure efficient office operations.
- Obtained and accurately documented patient vital signs and medical information prior to physician evaluations.
- Assisted with patient intake procedures and maintained accurate electronic medical records.
- Communicated with physicians, clinical staff, and patients to ensure coordinated care and address patient needs effectively.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Built positive relationships with patients by addressing questions and concerns in a professional manner.
- Demonstrated strong organizational and time-management skills to support daily clinic operations.
- Collaborated with healthcare providers and administrative staff to streamline processes, ensuring seamless patient experiences.
- Adapted quickly to changing schedules and patient needs while maintaining a high level of professionalism.
- Utilized problem-solving skills to resolve scheduling conflicts and patient service issues efficiently.
Residence - Senior Living and Memory Care
Lider
San Juan, PR
10.2022 - 12.2023
- Implemented best practices in dementia care, enhancing program quality and resident well-being through continuous updates on industry trends and research findings.
- Oversaw medication administration, ensuring accuracy and adherence to physician orders, which contributed to improved resident health outcomes.
- Developed strong relationships with residents, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Coached and trained newly hired employees, fostering understanding of responsibilities and enhancing team readiness.
Education
High School Diploma -
Theatre School José Julián Acosta Y Calbo
San Juan, Puerto Rico 08.2014 - 05.2019
Nursing Education
Colegio Universitario De San Juan
San Juan, PRSkills
- Employee Supervision
- Performance monitoring
- Patient Safety
- Decision Making
- Training and mentoring
- Critical Thinking
- Medical clinical procedures
- Multidisciplinary Collaboration
- Certified in CPR/AED
- Quality services
- Medication Administration
- Patient Care & Support
- Team Collaboration
Languages
- English
- Spanish
Timeline
Cardiac Electrophysiology
Medical Receptionist & Clinical Assistant
03.2025 - 05.2025
Residence - Senior Living and Memory Care
Lider
10.2022 - 12.2023
High School Diploma -
Theatre School José Julián Acosta Y Calbo
08.2014 - 05.2019
Nursing Education
Colegio Universitario De San Juan