Vivian Ami Aggey
Hudson
Salt Lake City,Utah
17
years of professional experience
A Dedicated and Experienced Team Lead with 10years of combined work experience in customer service and administrative support. Highly organized and self motivated with excellent communication and interpersonal skills with the ability to mange records and prioritize tasks to meet deadlines. Determined to assist associates to foster quick and successful clients complain resolution while adhering to company policies. Proficient in basic IT skills.
Work History
Speciality Retail Associate
5 Months- Know individual and store sales targets for every working shift.
- Engage customers on the selling floor with a focus on customer service.
- Maintaining high energy and professional manner at all times.
- Solves customer problems and exceeds expectations in store.
- Services multiple customers using outstanding Customer Service standards.
- Responsible for name capture and customer relationship and after sales service.
- Mentor, onboard, and train junior representatives while assisting management with daily workflow
Customer Service Representative/Data Entry Clerk
12 Years 3 Months- Providing production services to clients operations by performing administrative tasks such as document preparation, scanning, scan verification and quality control.
- Receiving hard copy documents and preparing for accurate processing throughout the workflow to ensure proper document digitization while communicating clearly about progress, questions and any data inconsistencies.
- Receiving documents by following internal processes and identifying any gaps in required images delivery to the client.
- Assisted the Team Specialist Director with special projects to ensure all customers and task are completed in the system at the end of the day.
- Assisted coworkers with basic IT tasks like printer and login problems, software installations and password resetting following carefully instructions from IT team.
- Track and report complex technical issues to IT team to be resolved.
- Assisted and educated customers on how to use the company's power app to purchase electricity, pay postpaid bills and report issues.
- Communicated effectively to customers and gave timely feedback on reported issues.
Airport Customer Service Agent
1 Year- Greet passengers, verify documents (passports, visas), check them in, issue boarding passes, and handle seat assignments.
- Weigh luggage, tag bags, collect excess fees, and assist with lost or delayed baggage issues.
- Guide passengers to gates, answer flight-related questions, provide information on delays/cancellations, and assist with connecting flights.
- Help unaccompanied minors, passengers with disabilities (wheelchairs), VIPs, and families.
- Board passengers, verify documents at the gate, manage seat upgrades, and make flight announcements.
- Calmly resolve issues with flight changes, missed connections, lost items, or complaints, often under pressure.
- Follow strict security protocols, check passenger documents, and maintain a safe environment.Coordinate with ground crew, flight attendants, and other staff for smooth operations.
Education
Bachelor of Science - Information Technology Management
Skills
Customer Service
Professional etiquette and communication
Collaboration/ Teamwork
Customer relationship management
Conflict resolution
Document preparation
Data entry
Schedule coordination
Team supervision
Administrative support
Accomplishments
- During my work experience, I had the opportunity to immerse myself in an environment filled with challenges and opportunities that pushed me to grow both personally and professionally.
- These are some of the most notable accomplishments
- Led a project with a team collaboration that finished ahead of schedule.
- Re-organized an old system to be more efficient to increase traffic.
- Saved and reduced operational cost annually during inventory audit
Timeline
Speciality Retail Associate
Hudson
03.2026 - CurrentRead More
Customer Service Representative/Data Entry Clerk
Electricity Company of GH
11.2012 - 02.2025Read More
Airport Customer Service Agent
IA Kotoka International Airport (Ghana)
01.2010 - 01.2011Read More
University of Professional Studies
Bachelor of Science from Information Technology Management
Read More