CATHERINE BURTON
Fairlawn
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
In short I enjoy working as an PAA Specialist Agent, selling home, flood, auto and umbrella and other policies to meet clients needs. Insurance is a wonderful way to protect your most important assets and keeping your family protected brings me pleasure knowing I was a part of that; while growing our companies profitability margins with each sale.
ive always exceeded my expectations in customer satisfaction and personal and co pa sales goals, and I look forward to continuing that success within your organizatio.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Speciality Agent PAA
Progressive Insurance
12.2019 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Increased customer satisfaction with personalized follow-up strategies.
- Prepared and presented contracts and other legal documents to clients.
- Enhanced client portfolio by identifying and securing new partnerships.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Education
Associate of Applied Science - Business Administration
MTI BUSINESS COLLEGE
Cleveland, OH06-1989
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindsetl
- Clear communication
- Goal-oriented mindset
- Documenting information
- Ensuring customer satisfaction
- Critical thinking
- Flexible schedule
- Conflict resolution
- Persuasive speaking
- Product sales
- Sales closing
- Sales strategy development
- Industry expertise
- Customer service
- Cold calling
- Follow-up calling
- Resolving customer issues
- Strong communication
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Analytical and logical thinking
- Negotiation
- Sales negotiation
- Sales dedication
- Sales coaching
- Closing support
- Sales strategies
Certification
PAA AGENT
FLOOD AGENT NFIP
UMBRELLA AGENT
AUTO/BOAT/BIKE ATV
MANFACTURES HOMES
Timeline
Speciality Agent PAA
Progressive Insurance
12.2019 - Current
Associate of Applied Science - Business Administration
MTI BUSINESS COLLEGE
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