Alissa Ferragamo
Corona,CA
Summary
Dynamic professional with a proven track record at Pacific Dental Services, excelling in patient coordination and enhancing service delivery. Skilled in customer service and training, I implemented process improvements that significantly reduced wait times, ensuring a seamless experience for patients while maintaining accurate records. Committed to fostering teamwork and operational excellence.
Overview
13
13
years of professional experience
Work History
Speciality Healthcare Coordinator
Pacific Dental Services
Chino Hills, CA
01.2025 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Supported dental teams with treatment plan preparations, ensuring clarity and efficiency in service delivery.
- Facilitated communication between patients and healthcare providers to enhance patient experience and satisfaction.
Key Holder
PETCO
Tustin, CA
02.2013 - 2018
- Assisted customers with product selection and provided expert advice on pet care.
- Maintained store inventory levels through effective stock management practices.
- Collaborated with team members to ensure a clean and organized shopping environment.
- Trained new employees on store policies, procedures, and customer service standards.
Fulfillment Lead
Sams Club
Corona, CA
04.2018 - 01.2025
- Oversaw daily fulfillment operations to ensure timely and accurate order processing.
- Trained team members on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced efficiency in order picking and shipping workflows.
- Managed inventory levels to minimize stock discrepancies and optimize product availability.
Education
BBA - Business Healthcare Administration
Southern New Hampshire University
Durham, NH07.2024
High School Diploma -
Canyon High
Anaheim, CA06.2012
Skills
- Customer service
- Training and mentoring
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
- Strong verbal and written communication skills
- Dependable and adaptable
- Time management
- Problem-solving skills
- Multi tasking and prioritizing
Timeline
Speciality Healthcare Coordinator
Pacific Dental Services
01.2025 - Current
Fulfillment Lead
Sams Club
04.2018 - 01.2025
Key Holder
PETCO
02.2013 - 2018
BBA - Business Healthcare Administration
Southern New Hampshire University
High School Diploma -
Canyon High