GRECIA PRECIADO
Phoenix,AZ
Summary
Experienced bilingual medical administrative professional with over 7 years of progressive experience in healthcare environments. Proven ability to manage scheduling, insurance verification and patient services with professionalism and empathy. Strong multitasking and critical thinking skills with a focus on excellent customer service.
Overview
8
8
years of professional experience
Work History
SPECIALITY CARE COORDINATOR
CHILDRENS REHABILITIVE SERVICES
PHOENIX, AZ
07.2023 - Current
- Registered and scheduled patient's appointments
- Verifying insurance eligibility and obtaining necessary authorization.
- Providing clear and accurate information to patients about the referral process and insurance coverage.
- Providing excellent customer service to patients referral sources and other healthcare providers.
- Ensuring proper documentation and accurate entry of referral information in the system.
MEDICAL RECEPTIONIST
CHILDRENS REHABILITIVE SERVICES
Phoenix, AZ
03.2020 - 07.2023
- Checked in and checked out patients
- Retrieved messages and returned phone calls
- Scheduled appointments
- Verify demographics, eligibility and updated information in the system.
- Performed other duties as assigned
- Maintained confidentiality of patient information according to HIPAA regulations.
SCHEDULER
IMS- INTREGRATED MEDICAL SERVICES
Phoenix, AZ
02.2019 - 10.2019
- Called patients to schedule Wellness and Physical Exams
- Verified patient's demographics
- Checked patient's insurance
- Knowledge in Athena
MEDICAL RECEPTIONIST
EYE DOCTORS OF ARIZONA
PHOENIX, AZ
06.2018 - 01.2019
- High call volume for patient services
- Assist patient with complaints and resolve any problems in a professional manner
- Assisted patients in completing medical charts and collected fees as per insurances protocol
- Verified insurances for coverage plans
- Maintained area clean and organized
- Knowledge in Mac Practice
MEDICAL RECEPTIONIST
THE CHILDRENS DOCTOR
Phoenix, AZ
01.2017 - 05.2018
- High call volume for patients services
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patients wellness, physical exams and follow ups.
- Knowledge in Collaborate MD System.
- Took messages from patients and promptly relayed to appropriate staff.
Education
ASSOCIATES OF OCCUPATIONAL STUDIES - MEDICAL SPECIALITIES
COLLEGE AMERICA
Phoenix, AZ01-2017
High School Diploma -
CARL HAYDEN HIGH SCHOOL
Phoenix, AZ05-2007
Skills
- Computer Skills
- Multitasking
- Bilingual (Spanish)
- Adaptability
- Critical Thinking
- Time Management
- Customer Service
- Teamwork
References
References available upon request.
Timeline
SPECIALITY CARE COORDINATOR
CHILDRENS REHABILITIVE SERVICES
07.2023 - Current
MEDICAL RECEPTIONIST
CHILDRENS REHABILITIVE SERVICES
03.2020 - 07.2023
SCHEDULER
IMS- INTREGRATED MEDICAL SERVICES
02.2019 - 10.2019
MEDICAL RECEPTIONIST
EYE DOCTORS OF ARIZONA
06.2018 - 01.2019
MEDICAL RECEPTIONIST
THE CHILDRENS DOCTOR
01.2017 - 05.2018
ASSOCIATES OF OCCUPATIONAL STUDIES - MEDICAL SPECIALITIES
COLLEGE AMERICA
High School Diploma -
CARL HAYDEN HIGH SCHOOL
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