Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Francis

Portland

Summary

Healthcare Coordinator with over 4 years of experience coordinating for patients through regular checkups, medication, exams and scheduling with various specialists.

Overview

11
11
years of professional experience

Work History

Speciality Healthcare Coordinator

Pacific Dental Services
08.2021 - Current
  • Successfully coordinated healthcare plans with 6+ providers, ensuring alignment with patients' specific needs and preferences
  • Demonstrated professionalism and empathy while providing patient-centered care, resulting in positive patient feedback and satisfaction ratings
  • Engaged patients and family members in discussions about treatment plans and care options, fostering collaboration and shared decision-making
  • Managed referral appointments for patients requiring specialized treatment, optimizing the patient experience and continuity of care
  • Facilitated collaboration among healthcare professionals to develop comprehensive patient care plans, incorporating multidisciplinary expertise and ensuring holistic care delivery
  • Scheduled 50+ surgeries per month while manually pre-certifying claims and verifying insurance coverage, resulting in a 50% reduction in claim denial and resubmission
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.

Shift Lead

Starbucks
08.2018 - 08.2021
  • Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction
  • Implemented cleaning plans to organize production areas, preventing violations and unnecessary work delays due to hazards or inefficient layouts
  • Created floor strategies to ensure the store provided high-quality drinks and maintain drive-thru window times under 30 seconds
  • Trained new employees and delegated daily tasks to ensure cafe cleanliness and enhance customer experience
  • Managed inventory and ordered supplies, reducing store waste by 30% and avoiding redundant product orders

Usher

Oregon Shakespeare Festival
07.2014 - 07.2018
  • Provided information about current and future events at facility, ensuring customers were able to every show they wanted and had the highest level of satisfaction with the shows they saw
  • Cleaned and organized venue to create the highest quality viewing experience for guests
  • Orchestrated crowd control strategies during high-attendance events, optimizing foot traffic flow and reducing waiting times by 40%, resulting in a safer and more efficient environment
  • Monitored entrance and exit of venue, ensuring the continued safety of current and future guests

Education

Bachelor of Fine Arts - Theatre Studies (concentration: acting)

Southern Oregon University
Ashland, Oregon
07.2018

Bachelor of Science - Computer Engineering

Arizona State University
07.2026

Skills

  • Patient care coordination
  • Healthcare management
  • Proficient in Epic Healthcare Software
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Healthcare management
  • Hardware and Software Installation
  • Hardware Repair
  • Programming
  • Multi-Tasking
  • Safety Operation Procedures
  • Patient care coordination

Timeline

Speciality Healthcare Coordinator

Pacific Dental Services
08.2021 - Current

Shift Lead

Starbucks
08.2018 - 08.2021

Usher

Oregon Shakespeare Festival
07.2014 - 07.2018

Bachelor of Science - Computer Engineering

Arizona State University

Bachelor of Fine Arts - Theatre Studies (concentration: acting)

Southern Oregon University

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Dominique Francis