Billy Phillips
Spring,TX
Summary
With a proven track record at Progressive, I excel in customer care and effective communication, significantly enhancing client understanding and satisfaction. My expertise in financial document preparation and a knack for fostering relationships have consistently driven positive outcomes, showcasing my achievement-focused mindset and responsive approach to scheduling needs.
Overview
10
10
years of professional experience
Work History
PAA Core Auto Agent
Progressive
Mayfield Village, OH
12.2023 - Current
- Developed appropriate quotes based on risk information.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Patient Access Team Lead
Memorial Hermann The Woodlands Hospital
Woodlands, Texas
03.2020 - 11.2023
- Developed and implemented policies and procedures related to patient access services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized workflow management systems to optimize efficiency within the department.
Home Health Aide
Amazing Grace Nursing Services
Houston, TX
05.2015 - 10.2019
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Patient Access Representative
HCA Tomball Regional Hospital
Tomball, TX
12.2018 - 09.2019
- Guided patients through the completion of consent and other required medical forms.
- Applied HIPAA privacy and security regulations while handling patient information.
- Counselled patients on potential financial liabilities and payment requirements.
Education
Certification - Medical Assistant
Professional Careers Institute
Houston05-2015
Skills
- Responsive to Scheduling Needs
- Achievement-Focused Mindset
- Customer Care Expertise
- Effective Relationship Management
- Product sales
- Effective Sales Closing
- Effective Problem Resolution
- Financial document preparation
- Effective Communication Skills
- Logical Reasoning Skills
Accomplishments
- Top Performer at Progressive for 3 consecutive months
Timeline
PAA Core Auto Agent
Progressive
12.2023 - Current
Patient Access Team Lead
Memorial Hermann The Woodlands Hospital
03.2020 - 11.2023
Patient Access Representative
HCA Tomball Regional Hospital
12.2018 - 09.2019
Home Health Aide
Amazing Grace Nursing Services
05.2015 - 10.2019
Certification - Medical Assistant
Professional Careers Institute
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