KRISTIANA YODONISE
Port Charlotte,FL
Summary
Detail-oriented, licensed Property & Casualty Insurance Agent with hands-on experience across auto, special lines, and sales environments. Known for strong communication, active listening, and relationship-building skills used to deliver customized insurance solutions and exceptional customer experiences. Recognized for critical thinking, adaptability, and teamwork in fast-paced, multi-carrier settings. Seeking to continue growing and contributing in a dynamic insurance or client-focused role.
Overview
10
10
years of professional experience
Work History
Insurance Agent- PAA Core Auto
Progressive Insurance
Remote
07.2025 - Current
- Developed customized auto insurance solutions to meet individual client needs and optimize coverage.
- Educated customers on policy options, coverage limits, and benefits.
- Built and maintained strong client relationships through active listening and issue resolution.
- Collaborated with team members and shared best practices.
- Worked with multiple carriers to deliver competitive quotes.
Insurance Agent- USAA Special Lines
Progressive Insurance
Remote
04.2025 - 07.2025
- Customized special lines insurance programs.
- Worked with USAA Insurance to sell special lines through Progressive.
Insurance Agent
Progressive Insurance
Remote
09.2024 - 04.2025
- Explained policy features to ensure customer understanding.
- Analyzed and recommended policy updates.
- Completed continuing education related to insurance laws.
Licensed Sales Producer /Customer Service Representative
Graddy Insurance Group
Punta Gorda, FL
11.2021 - 07.2024
- Generated quotes, calculated premiums, and processed payments.
- Solicited leads and met with clients regularly.
- Followed up on unresolved customer issues.
BDC Service Representative & Cashier
Sunset Cadillac
Venice, FL
12.2019 - 03.2020
- Managed outbound calling and appointment scheduling.
- Documented all leads and customer communications.
Server
First Watch
Venice, FL
06.2016 - 12.2019
- Delivered exceptional customer service in high-volume environment.
- Increased sales through upselling and strong communication.
Education
High School Diploma -
Port Charlotte High School
PORT CHARLOTTE05-2015
Skills
- Licensed Property & Casualty Insurance Agent (2-20)
- Client Relationship Management
- Policy Review & Coverage Analysis
- Customized Insurance Solutions
- Strong Communication & Interpersonal Skills
- Active Listening & Issue Resolution
- Critical Thinking & Attention to Detail
- Time Management & Multitasking
- Team Collaboration
- Fast Learner Highly Motivated
Timeline
Insurance Agent- PAA Core Auto
Progressive Insurance
07.2025 - Current
Insurance Agent- USAA Special Lines
Progressive Insurance
04.2025 - 07.2025
Insurance Agent
Progressive Insurance
09.2024 - 04.2025
Licensed Sales Producer /Customer Service Representative
Graddy Insurance Group
11.2021 - 07.2024
BDC Service Representative & Cashier
Sunset Cadillac
12.2019 - 03.2020
Server
First Watch
06.2016 - 12.2019
High School Diploma -
Port Charlotte High School