Jennifer Bowen
Tampa
Summary
I am writing today in application to the position you have posted. I am an Insurance professional with extensive experience in risk assessment and policy evaluation. Known for thorough analysis and sound judgment in underwriting decisions. Valued team member who consistently achieves results through collaboration and adaptability, leveraging strong analytical and communication skills.
Overview
24
24
years of professional experience
Work History
PAA Core Auto Sales
Progressive
11.2024 - Current
- Consistently able to deliver professional and attentive, knowledgeable, confident, helpful and prompt phone service.
- Exceeds level quality and productivity metric standards.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts through out trusted network of carriers in addition to Progressive.
USAA Auto Insurance Agent
Progressive
12.2023 - 11.2024
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the buying process.
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
Insurance Underwriter
GEICO
11.2016 - 12.2023
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Ability to research information and make a decision.
- Strong technical knowledge.
- Able to solve problems and multi-task while handling customer calls.
- Proficient in computer window-based programs with solid navigational skills.
- Able to work independently and with minimal supervision.
- Ability to communicate accurately, clearly and concisely in a written and verbal medium.
- Demonstrates exceptional ability to deescalate a distressed customer while preserving the Progressive brand.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Working knowledge of all underwriting functions and their impact to the business.
Insurance Customer Service Representative
GEICO
11.2007 - 04.2016
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Able to manage stress and complex and diverse calls in a call center environment.
- Able to work and communicate ideas in a team environment.
- Assisted customers with completing insurance documents to avoid missed information.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Excellent communication skills, both written and verbal.
Supervisor of Operations
Delta Air Lines, Inc
03.2001 - 11.2007
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Time management skills and the ability to multi-task and prioritize.
- Leadership skills
Education
No Degree - Accounting
University of Kentucky
Lexington, KYHigh School Diploma -
Tolsia High School
Fort Gay, WV05-1999
Skills
- Goal oriented
- Strong negotiation
- Strong technical knowledge
- Upselling strategies
- Ability to prioritize work
Middle Initial
J
Personal Information
Title: Recruitment Manager
Years Of Experience
16
Timeline
PAA Core Auto Sales
Progressive
11.2024 - Current
USAA Auto Insurance Agent
Progressive
12.2023 - 11.2024
Insurance Underwriter
GEICO
11.2016 - 12.2023
Insurance Customer Service Representative
GEICO
11.2007 - 04.2016
Supervisor of Operations
Delta Air Lines, Inc
03.2001 - 11.2007
No Degree - Accounting
University of Kentucky
High School Diploma -
Tolsia High School
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