Billy Phillips
Spring,TX
Summary
With a proven track record at Progressive, I excel in customer care and effective communication, significantly enhancing client understanding and satisfaction. My expertise in financial document preparation and a knack for fostering relationships have consistently driven positive outcomes, showcasing my achievement-focused mindset and responsive approach.
Overview
11
11
years of professional experience
Work History
PAA Core Auto Agent
Progressive
12.2023 - Current
- Developed appropriate quotes based on risk information.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Managed approximately 15-25 incoming calls daily
Patient Access Team Lead
Memorial Hermann The Woodlands Hospital
03.2020 - 11.2023
- Developed and implemented policies and procedures related to patient access services.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized workflow management systems to optimize efficiency within the department of 3-4 Patient Access Representatives
Home Health Aide
Amazing Grace Nursing Services
05.2015 - 10.2019
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Preparation of 3 meals per day plus snacks for client
Patient Access Representative
HCA Tomball Regional Hospital
12.2018 - 09.2019
- Guided patients through the completion of consent and other required medical forms.
- Applied HIPAA privacy and security regulations while handling patient information.
- Counseled patients on potential financial liabilities and payment requirements.
- Properly registered 10+ patients per day into the EMR system
Education
Certification - Medical Assistant
Professional Careers Institute
Houston05-2015
Skills
- Performance-focused perspective
- Sales closing
- Customer Care Expertise
- Effective Sales Closing
- Ensuring customer satisfaction
- Self motivation
- Effective Problem Resolution
- Active listening abilities
- Relationship building
- Logical Reasoning Skills
- Effective relationship management
Accomplishments
- Elite Performer from January 2025 to present
- 2025 Sales Battle Participant
Timeline
PAA Core Auto Agent
Progressive
12.2023 - Current
Patient Access Team Lead
Memorial Hermann The Woodlands Hospital
03.2020 - 11.2023
Patient Access Representative
HCA Tomball Regional Hospital
12.2018 - 09.2019
Home Health Aide
Amazing Grace Nursing Services
05.2015 - 10.2019
Certification - Medical Assistant
Professional Careers Institute