VIVIAN BAEZ
Newport News,VA
Summary
Detail-oriented Certified Pharmacy Technician with over 8 years in pharmacy operations, prescription processing, and patient service. Demonstrates strong expertise in medication handling, inventory management, and compliance with safety standards. Retired U.S. Army veteran skilled in effective communication, issue resolution, and managing multiple priorities in fast-paced environments. Committed to delivering high-quality patient-centered service within the Department of Veterans Affairs.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Real Estate Agent
Iron Valley Real Estate
Newport News, VA
03.2024 - Current
- Managed regulated, time-sensitive transactions as a licensed Virginia Realtor, ensuring compliance and client satisfaction. Maintained accurate contracts and disclosures, coordinating inspections and third-party services to facilitate smooth transactions.
- Advised buyers and sellers through Iron Valley Real Estate brokerage transactions.
- Listed residential properties using Iron Valley marketing standards and local market knowledge.
- Coordinated showings, open houses, and client tours across Virginia communities.
Specialty Pharmacy Technician
Urology of Virginia
05.2019 - 07.2023
- Supported specialty pharmacy operations in a regulated clinical environment, maintaining precise documentation, tracking high-cost specialty medications, following SOPs, and coordinating with providers, insurers, and patients to ensure optimal medication management.
- Processed specialty medication prescriptions for Urology of Virginia patients.
- Verified insurance coverage and pharmacy benefits for specialty therapies.
- Coordinated prior authorizations with providers and payers.
Combat Medic (E3)
United States Army
12.2019 - 08.2021
- Delivered emergency and routine medical care, ensuring compliance with medical protocols and chain-of-command procedures. Managed medical records and equipment accountability while upholding safety standards. Honorably discharged.
Certified Pharmacy Technician
CVS Pharmacy
02.2018 - 06.2019
- Processed prescriptions using CVS Pharmacy systems and pharmacy software.
- Filled medication orders and prepared labels for pharmacist review.
- Verified patient information and insurance details during prescription intake.
- Processed prescriptions and maintained accurate inventory and documentation, ensuring proper medication handling in a controlled environment.
Education
Ocean Lakes High School
Virginia Beach, VAAssociate of Science - Criminal Justice
Colorado Technical University Online
Colorado Springs, COSkills
- Prescription processing
- Medication inventory
- Inventory Tracking
- Data Accuracy
- SOP development
- Quality Assurance
- Regulatory compliance
- Healthcare regulations
- Custody documentation
- Medication reconciliation
- Clinical documentation
- Records management
- Labeling procedures
- Label accuracy
- Safety & Infection Control
- Pharmacy operations
- Time management
- Team-Based Operations
- Problem resolution
- Effective communication
- Customer inquiries
- Insurance verification
- OTC recommendations
- Regulated environments
- Law compliance
- Regulatory compliance
- Supply restocking
- Detail orientation
- Insurance verification
Certification
- Certified Pharmacy Technician (PTCB)
- Virginia Board of Pharmacy License
- Licensed Real Estate Agent – State of Virginia
Timeline
Real Estate Agent
Iron Valley Real Estate
03.2024 - Current
Combat Medic (E3)
United States Army
12.2019 - 08.2021
Specialty Pharmacy Technician
Urology of Virginia
05.2019 - 07.2023
Certified Pharmacy Technician
CVS Pharmacy
02.2018 - 06.2019
Associate of Science - Criminal Justice
Colorado Technical University Online
Ocean Lakes High School