Vivian Bolyard
Gastonia,NC
Summary
Dynamic professional with extensive experience at Lowe's, specializing in customer service and inventory management. Demonstrated success in enhancing service delivery and achieving high customer satisfaction rates. Proficient in visual merchandising and safety compliance, with a track record of improving processes and training staff for a secure work environment.
Overview
10
10
years of professional experience
Work History
Lowe's
Lowe's
Mount Pleasant, SC
07.2020 - 07.2022
- Collaborated with team members to improve service delivery processes.
- Provided product information to help customers make informed decisions.
- Monitored feedback to identify areas for improvement in service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Merchandise Handler
Cracker Barrell Old Country Store
Bluffton, SC
07.2012 - 07.2022
- Assisted in setting up product displays to enhance customer experience.
- Maintained inventory accuracy through regular stock checks and adjustments.
- Operated equipment for loading and unloading merchandise safely.
- Collaborated with team members to streamline restocking processes.
- Implemented safety protocols to ensure a secure working environment.
- Trained new staff on handling, storage, and safety procedures.
- Communicated effectively with management about inventory needs and issues.
- Created labels for products using barcode scanners and label printers.
- Inspected shipping containers for any damage due to storage or transportation conditions.
- Maintained inventory records, including tracking shipments, verifying receipts and documenting discrepancies.
- Ensured compliance with safety regulations when operating machinery within the warehouse environment.
- Received incoming stock and inspected for quality control issues.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Read orders to verify attributes and quantities of merchandise.
- Stamped price tags on merchandise, referring to official price lists.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and organized merchandise deliveries in a timely manner.
Education
MEd in Education And MEd in Administration And Supervision - MEd in Education And MEd in Administration And Sup
University of North Carolina At Charlotte
Charlotte, NC05-1976
Skills
- Customer service
- Inventory management
- Product knowledge
- Visual merchandising
- Equipment operation
- Safety compliance
Experience
- Childcare Consultant/Donations Coordinator : The Women's Shelter of Gaston County
- Division Coordinator, Historian, Vice-President, President and Projects Coordinator: NC Pilot Club
- Vice-President and President: Gaston Concert Association
Timeline
Lowe's
Lowe's
07.2020 - 07.2022
Merchandise Handler
Cracker Barrell Old Country Store
07.2012 - 07.2022
MEd in Education And MEd in Administration And Supervision - MEd in Education And MEd in Administration And Sup
University of North Carolina At Charlotte
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