Vivian Bowden
Memphis,TN
Summary
Dynamic banking professional with a strong work ethic and critical thinking skills, previously at First Horizon Bank for over 12 years. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and relationship building being a SR Teller and a UB(Universal Banker). Expertise in cash handling and personal banking, consistently exceeding performance goals while fostering teamwork and collaboration.
Overview
22
22
years of professional experience
Work History
SR. Teller,UB Banker
First Horizon Bank
09.2012 - 08.2025
- Supervised daily branch operations, ensuring adherence to compliance and security protocols.
- Trained and mentored junior tellers in customer service and transaction processing best practices.
- Analyzed customer needs to recommend appropriate banking products, enhancing customer satisfaction and retention.
- Streamlined cash handling procedures, resulting in increased operational efficiency and reduced discrepancies.
- Established strong relationships at a singular location, becoming a trusted personal banker for regular customer, which I found deeply rewarding.
Michael KORS (Specialist)
Macy's Department Store/ OAKCOURT
06.2003 - 08.2012
- Developed strategic initiatives to enhance operational workflows and improve service delivery.
- Analyzed data to identify trends, informing decision-making processes for project development.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Streamlined communication between departments, ensuring alignment on project goals and timelines.
- Marketed and sold high end products for Michael KORS , consistently surpassing daily sales quotas while ensuring that merchandise was well displayed and accessible for the customer.
Education
High School Diploma - Business Administration
Strayer University
Memphis, TN02-2016
High School Diploma -
Northside High
Memphis, TN05-1992
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Branch operations
- Cash handling
- Goal-oriented mindset
- Team leadership qualities
- Flexible scheduling
- Notary Republic
- Personal banker
- Opening checking &savings accounts
- ATM machine monitoring
- ATM machine balancing
- Tracking daily sales
- Customer service
- Going over and beyond duties/ operational excellence
Timeline
SR. Teller,UB Banker
First Horizon Bank
09.2012 - 08.2025
Michael KORS (Specialist)
Macy's Department Store/ OAKCOURT
06.2003 - 08.2012
High School Diploma - Business Administration
Strayer University
High School Diploma -
Northside High