Vivian Branch
West Monroe,LA
Summary
Accomplished team leader recognized for enhancing team performance and elevating customer satisfaction. Strong skills in conflict resolution and relationship building contribute to a supportive and productive work culture. Proven ability to motivate patients in therapy, resulting in successful rehabilitation experiences. Extensive experience in acute rehabilitation underscores dedication to compassionate care.
Overview
10
10
years of professional experience
Work History
Rehabilitation Technician
Resurgence Recovery
West Monroe, Louisiana
06.2026 - Current
- Documented patient progress and communicated changes to healthcare team to enable timely interventions.
- Facilitated effective communication with therapists, physicians, nurses, and healthcare professionals regarding patient needs.
- Motivated patients to adhere to prescribed therapies post-discharge, supporting optimal recovery outcomes.
- Maintained clean, organized recovery environment, enhancing patient safety and comfort.
Team Lead
Petsense
04.2024 - 04.2025
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, facilitated time off requests, and coordinated coverage for short shifts to ensure operational continuity.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked across different stations to maintain optimal coverage and consistently meet production goals.
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
Cashier
New Excel
02.2022 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to needs, enhancing customer satisfaction.
- Cultivated relationships with customers, fostering loyalty and encouraging repeat visits.
- Adapted schedule and took extra shifts to support staffing during peak hours.
- Restocked merchandise in front of store to maintain visual appeal.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Manager
Super Save
07.2016 - 10.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established and upheld a professional, organized, and safe environment for employees and patrons.
- Completed tasks efficiently within deadlines, ensuring operational continuity.
Education
GED -
Louisiana Delta Community College
Monroe, LA04-2019
Skills
- Client communication
- Client support
- Interdisciplinary communication
- Attention to detail
- Conflict resolution
- Complaint resolution
- Relationship building
Timeline
Rehabilitation Technician
Resurgence Recovery
06.2026 - Current
Team Lead
Petsense
04.2024 - 04.2025
Cashier
New Excel
02.2022 - 04.2024
Manager
Super Save
07.2016 - 10.2020
GED -
Louisiana Delta Community College