Vivian Burney
Washington ,DC
Summary
Dynamic and dedicated individual, skilled in schedule management and client relationship management. Enhanced operational efficiency and customer satisfaction through effective personalized care, contributing to increased client retention. Known for problem-solving and fostering a safe, engaging environment for dogs and their owners. Multitasks by using Google Docs for attendance records Microsoft Office for Documentation of clients. Scheduling trials visits, grooming appointments etc. via email and phone.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dog Sitter
Rover.com
Washington DC
10.2021 - Current
- Provided attentive care to dogs, ensuring safety and comfort during visits.
- Managed daily feeding schedules and administered medication as directed by owners.
- Maintained cleanliness of pet areas and equipment, promoting a hygienic environment.
- Communicated effectively with pet owners regarding their pet's behavior and needs.
Dog Daycare Provider
Vivian’s Petsitting DC
Washington DC
01.2020 - Current
- Supervised daily activities for up to 30 dogs, ensuring safety and well-being.
- Developed engaging play routines that promoted socialization among dogs.
- Administered medications and maintained health records
- Communicated with pet owners regarding behavior observations and care updates.
- Resolved conflicts between pets swiftly, ensuring harmony within group settings.
- Enhanced customer satisfaction through exceptional service and personalized attention to each pet's needs.
- Promoted an inclusive atmosphere among diverse breeds of dogs within daycare groups with careful observation and appropriate intervention when needed.
- Contributed to increased client retention rates through exceptional communication with pet owners regarding their dogs'' progress and experiences at daycare.
- Aided in reducing daily stress levels experienced by pet owners by providing regular updates on their dog''s behavior, progress, and overall health status during daycare stays.
Dog Daycare Manager
Wagtimedc
Washington DC
06.2016 - 02.2019
- Supervised daily operations to ensure optimal care and safety of dogs in daycare environment.
- Participated in training to enhancing pet handling skills and customer service.
- Developed and maintained scheduling systems for dog activities, improving operational efficiency.
- Monitored health and behavior of dogs, addressing issues to maintain a safe play environment.
- Managed daily operations efficiently, including scheduling, and recordkeeping.
Computer Lab Assistant
Garfield Terrace Community Center
Washington DC
01.2007 - 03.2009
- Assisted patrons with computer usage and software navigation, enhancing user experience and satisfaction.
- Provided technical support for hardware and software troubleshooting, resolving issues efficiently.
- Maintained lab equipment and workstations, ensuring a clean and organized environment for users.
- Developed instructional materials for workshops on digital literacy, improving community engagement.
- Collaborated with team members to design engaging programs that promoted technology access in the community.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Promoted digital literacy among students by guiding them in using various software programs.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
Education
Business And Data Analytics - Business Management
Verizon EdX
Washington DCIT Support Specialist
Penn Foster Career School
Scranton, PA01.2025
YB 1249 - Lean Six Sigma
Thayer School of Engineering At Dartmouth
Hanover, NH10.2021
GED -
Roosevelt ABL
Washington, DC06.1999
Skills
Schedule management
Written and verbal communication
Dog walking
Client relationship management
Task scheduling
Positive attitude
Honest and trustworthy
Customer service
Flexible schedule
Clean background check
Client communication
Behavior monitoring
Schedule coordination
Smartphone usage
Decision-making
Problem-solving
Critical thinking
Teamwork and collaboration
Certification
Lean Six Sigma Black Belt
Timeline
Dog Sitter
Rover.com
10.2021 - Current
Dog Daycare Provider
Vivian’s Petsitting DC
01.2020 - Current
Dog Daycare Manager
Wagtimedc
06.2016 - 02.2019
Computer Lab Assistant
Garfield Terrace Community Center
01.2007 - 03.2009
Business And Data Analytics - Business Management
Verizon EdX
IT Support Specialist
Penn Foster Career School
YB 1249 - Lean Six Sigma
Thayer School of Engineering At Dartmouth
GED -
Roosevelt ABL