Vivian Cabrera
San Gabriel
Summary
I am reliable, mature, and educated with a long-term goal of working in dispatcher customer service
Highly-skilled Dispatcher Coordinator with solid background in managing logistics, coordinating vehicle maintenance, and overseeing dispatch communications. Demonstrated ability to streamline processes for improved efficiency and productivity. Possess strong problem-solving skills and expertise in route planning. Previous work made significant impact on reducing response times and improving team coordination.
Overview
7
7
years of professional experience
Work History
Dispatcher Coordinator
Starco LLC
Pico Rivera
11.2024 - Current
- Coordinated daily dispatch schedules for timely delivery of services.
- Managed communication between drivers and customers to ensure clarity.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Resolved logistical issues efficiently to maintain service reliability.
- Collaborated with team members to streamline operational workflows.
- Monitored compliance with safety regulations during transportation operations.
- Implemented process improvements to enhance overall dispatch efficiency.
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed communications between customers and drivers using two-way radios.
- Resolved customer complaints in a timely manner.
- Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
Dispatcher / customer service
Garage & locksmith
Los Angeles
10.2022 - 11.2024
- Respond promptly to incoming calls, ensuring customer inquiries and needs are addressed professionally.
- Efficiently manage the daily schedules of our service technicians, dispatching them to service calls as they are completed.
- Keep customers informed about our service schedules and expected lead times, ensuring transparent communication.
- Maintain an up-to-date customer database with current information for service delivery.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
- Managed scheduling for technicians to optimize response times.
- Communicated with customers to gather details and confirm service requests.
- Maintained accurate records of service requests and technician assignments.
- Collaborated with team members to improve workflow efficiency and communication.
- Resolved customer inquiries and concerns regarding services provided.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Delivery driver/ Lead/ Dispatcher
Good Eggs
Vernon
01.2019 - 10.2022
- Delivering orders to customers and constantly communicating with dispatchers or management.
- Help the receiving side or loading zone for extra help and knowledge.
- Interested in learning in so many things the company was open to teaching.
- Knowledge in dispatching and sending routes and compare routes to the drivers.
- Train new dispatchers in their dispatch roles.
- Provide best customer service to clients.
- Conduct ride monitoring to ensure drivers are performing trips correctly.
- Perform pullouts to ensure drivers begin their route on time.
- Delivered fresh groceries to customers' homes on scheduled routes.
- Communicated effectively with customers regarding delivery details and changes.
- Followed safety protocols to ensure secure transportation of products.
- Assisted in training new drivers on company policies and procedures.
- Implemented best practices for route optimization to enhance efficiency.
- Resolved customer inquiries and issues during the delivery process.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Education
Critical Care Training Center -
Critical Care Training Center
North Hollywood, CARio Hondo College -
Rio Hondo College
Whittier, CAGilbert High School -
Gilbert High School
Anaheim, CASkills
- Moderate in reading, writing, and speaking Spanish
- Excellent communication skills
- Proficient with Microsoft Word
- Proficient with Excel & data entry
- Proficient with PowerPoint
- Proficient with Internet research
- Work well with others
- Very helpful
- Reliable
- Flexible
- Hard worker
- Quick learner
- Self-starter
Certificates And Training
CPR & First Aid, Critical Care Training Center, 07/24
Skills And Languages
- Moderate in reading, writing, and speaking Spanish
- Excellent communication skills
- Proficient with Microsoft Word, Excel, PowerPoint and Internet research
- Work well with others
- Very helpful
- Reliable, flexible and hard worker
- Quick learner and self-starter
Timeline
Dispatcher Coordinator
Starco LLC
11.2024 - Current
Dispatcher / customer service
Garage & locksmith
10.2022 - 11.2024
Delivery driver/ Lead/ Dispatcher
Good Eggs
01.2019 - 10.2022
Critical Care Training Center -
Critical Care Training Center
Rio Hondo College -
Rio Hondo College
Gilbert High School -
Gilbert High School