Vivian Calderon
El Paso,TX
Summary
Motivated individual possessing excellent leadership and planning abilities. Thrives under pressure and consistently earns high marks for work quality and speed. History of successfully developing and managing strong teams through proactive training and issue management. A strong willingness to learn with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
4
4
years of professional experience
Work History
Clinical Receptionist
Bumblebee Behavorial Health
El Paso , TX
2024.08 - Current
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system.
Team Leader Manager
Red Door Escape Room
El Paso , TX
2021.02 - Current
- Fostered positive employee relationships through communication, training, and development coaching.
- Interviewed prospective employees and provided input on hiring decisions.
- Collaborated with team members to develop effective sales plans.
- Facilitated monthly team meetings.
- Facilitated communication between senior management and staff.
- Delegated work assignments and prioritized tasks.
- Created shift schedules to maintain sufficient staffing.
- Troubleshooting for product functionality/design aesthetic. Repairing defective parts for functionality of circuits and systems.
- Organized team activities to foster pleasant workplace culture.
- Resolved customer complaints requiring management-level escalation.
- Administrative duties such as; greeting guests, scheduling appointments, inbound calls and emails.
- Monitored inventory by designing new track record systems.
- Created engaging content for social media platforms.
Clinical Receptionist
El Paso Child Guidance Center
El Paso , TX
2023.06 - 2024.01
- Conducted new client intake interviews.
- Scheduled/followed up on appointments and processed payments.
- Carried out daily tasks by professionally communicating with physicians, psychologists, social workers and CPS.
- Knowledge of medical coding systems to process billing information correctly.
- Data entry for billing insurances such as El Paso Health and others.
- Verified client insurance coverage.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Provided compassionate care during vital sign measurements, resulting in a 95% patient satisfaction rate.
- Administrative tasks such as filing documents, faxing forms, and scanning documents into the system to maintain a clients file.
Appointment Setter
Sunpro Solar
El Paso , TX
2020.08 - 2021.02
- Generated new sales leads through cold calling, networking events and referrals.
- Delivered enthusiastic sales pitches by explaining how solar panels of benefit their environment and their bank account.
- Assuming the sale with potential clients.
- Researched competitors' products, prices, and sales techniques.
- Followed up with customers after scheduled appointments were completed.
Education
Associate of Science - Nursing
El Paso Community College
El Paso, TX2025-12
Certified Nurse Assistant -
Emerald School of Nursing
El Paso, TX2022-12
Skills
- Salesforce and EMR Software
- MS Office
- Vital Signs Monitoring/Medical terminology knowledge
- Proficient in Spanish reading and writing
- Sales Strategy
- Compassion and Empathy Communication
- Strong Planning and Organizational Skills
- Complex Problem-Solving
Affiliations
St. Marks Catholic Church - Youth Group leader
Mentored and provided guidance and support for personal development. Establishing a community for teens. Organized and facilitated weekly youth group meetings and coordinated retreats for 150+ youth members. Participated in fundraising efforts to help support the mission of the organization. Collaborated with other organizations and groups creating volunteer projects. Some projects are; fundraising money and donating 100 build a bears to the cancer wing for kids at Providence East yearly. Field/Picnic Day with Migrant kids every quarter of the year. Organizing a play day with a non-profit organization Lee & Beulah Moor Children's Home annually. In 2020, collecting 500+ blankets to unhoused individuals.
Languages
Spanish
Native/ Bilingual
Accomplishments
- 2023 Red Door Employee of the Year!
References
References available upon request.
Timeline
Clinical Receptionist
Bumblebee Behavorial Health
2024.08 - Current
Clinical Receptionist
El Paso Child Guidance Center
2023.06 - 2024.01
Team Leader Manager
Red Door Escape Room
2021.02 - Current
Appointment Setter
Sunpro Solar
2020.08 - 2021.02
Associate of Science - Nursing
El Paso Community College
Certified Nurse Assistant -
Emerald School of Nursing
Similar Profiles
Dekela S. JamesDekela S. James
Referral Specialist at Altapointe/Accordia Health, Behavorial HealthReferral Specialist at Altapointe/Accordia Health, Behavorial Health
Brittany SealsBrittany Seals
Behavior Technician at Cultivate Behavorial Health & EducationBehavior Technician at Cultivate Behavorial Health & Education
Marisol ValdezMarisol Valdez
Intern at Cypress Creek High School-Behavorial HealthIntern at Cypress Creek High School-Behavorial Health