Vivian Chang
Summary
Dynamic and personable hard worker with a proven track record of enhancing team efficiency and customer satisfaction at JK by Chef King, Sharetea OKC, as well as Phoenix Tours. Excels in high-pressure environments, demonstrating excellent communication and adaptational skills. Showcases strong work ethic and proven to posses several interpersonal skills beneficial to any workplace.
Overview
4
4
years of professional experience
Work History
Food Runner
JK by Chef King
08.2024 - Current
- Handled high-pressure situations calmly and efficiently during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Boba Barista/Cashier Team Lead
Sharetea OKC
03.2021 - 08.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Demonstrated the ability to lead countless shifts
- Provided solutions to team or customer concerns
Document Management Associate
Phoenix Tours
06.2024 - 07.2024
- Reduced processing time by efficiently managing high volumes of documents daily.
- Streamlined workflows for increased productivity with thorough document organization.
- Assisted other employees to organize customers' trips and needs
Education
International Business + MIS
University of Oklahoma
Norman, OK05-2027
Skills
- Adaptability
- Teamwork
- Strong work ethic
- Time management
- Communication
Timeline
Food Runner
JK by Chef King
08.2024 - Current
Document Management Associate
Phoenix Tours
06.2024 - 07.2024
Boba Barista/Cashier Team Lead
Sharetea OKC
03.2021 - 08.2024
International Business + MIS
University of Oklahoma
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