Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Chapek

Amherst,Ohio
Vivian Chapek

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
years of professional experience

Work History

Sierra Trading Post
Strongsville, OH

Assistant Operations Manager
02.2023 - Current

Job overview

  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed and maintain operational guidelines for staff.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored key performance metrics to identify areas for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Home Goods
Avon , Ohio

Merchandise Coordinator
09.2021 - 02.2022

Job overview

  • Verified products appeared at correct locations in proper quantities.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Supervised departmental employees.

Purple Poochie
Concord, OH

Business Owner
10.2014 - 09.2021

Job overview

  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Cleveland Clinic
Cleveland, OH

Registered Nurse - Operating Room
05.2002 - 02.2013

Job overview

  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Collaborated with members of patients' healthcare team to deliver appropriate level of care.
  • Provided effective bedside care to patients before and after procedures to deliver comfort.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Performed pre-operative assessments to prepare patients for surgery.
  • Prepped operating rooms to comply with environmental asepsis standards.
  • Coordinated with surgeons and staff to deliver safe patient care during operations.

Education

Lorain County Community College
Elyria, OH

Associate Degree In Nursing from Nursing
12.1997

North Olmsted High School
North Olmsted, OH

High School Diploma from College Prep
06.1979

Skills

  • Project Management
  • Employee Supervision
  • Service Delivery Management
  • Operations Management
  • Mentoring

Timeline

Assistant Operations Manager

Sierra Trading Post
02.2023 - Current

Merchandise Coordinator

Home Goods
09.2021 - 02.2022

Business Owner

Purple Poochie
10.2014 - 09.2021

Registered Nurse - Operating Room

Cleveland Clinic
05.2002 - 02.2013

Lorain County Community College

Associate Degree In Nursing from Nursing

North Olmsted High School

High School Diploma from College Prep

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Vivian Chapek