Vivian Dankha
Morton Grove,IL
Summary
Accomplished Home Care Provider and Certified Pharmacy Technician Supervisor with a proven track record from Illinois State and Touhy Family Pharmacy. Expert in patient care and HIPAA compliance, demonstrating exceptional decision-making and progress documentation skills. Enhanced patient well-being and increased customer satisfaction through dedicated service and efficient medication administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Care Aide
Illinois State
08.2020 - 09.2024
- Assisted clients with personal requirements with positive attitudes and professional manner, Attend training and meetings as requested.
- Assisted clients with any Phone calls/email's and helping to overcome, and adapt to mobility restrictions.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
Medical Assistant
Brikha Medical Center
08.2015 - 05.2020
- Helped patients maintain personal hygiene, knowledge of medical terminology and HIPPA regulation. Responsibilities include introduction with referring physician offices to coordinator patient care, assistance when necessary.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed checking vision, lighting, patients gathering patients, medical history, entering medical history, medication in electronic chart, answering phone calls, scheduling appointments, maintaining knowledge of products and procedures.
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Childcare Assistant
Kidcreate Studio
05.2010 - 10.2016
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Monitored children's progress and identified areas of improvement.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
Certified Pharmacy Technician Supervisor
Touhy Family Pharmacy
05.2011 - 11.2015
- Strengthened the pharmacy''s reputation in the community by engaging in outreach initiatives and providing educational materials on a range of health topics.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Served as a reliable point-of-contact for insurance companies, resolving billing issues swiftly to minimize delays in patient treatment plans.
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
Education
Associates In Biology - Biology
Oakton Community College
Des Plaines, ILSkills
- Patient Care
- Progress Documentation
- Medication Administration
- Schedule Management
- Decision-Making
- Home Care Aide
- HIPAA Compliance
- CPR/AED
Certification
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Home Care Aide
Illinois State
08.2020 - 09.2024
Medical Assistant
Brikha Medical Center
08.2015 - 05.2020
Certified Pharmacy Technician Supervisor
Touhy Family Pharmacy
05.2011 - 11.2015
Childcare Assistant
Kidcreate Studio
05.2010 - 10.2016
Associates In Biology - Biology
Oakton Community College