Vivian Elizabeth Borjas Baide
Las Vegas,NV
Summary
Talented teacher with extensive knowledge of classroom management. Dedicated to providing a safe, welcoming, and inclusive learning environment. Experience cook and housekeeper with hospitality knowledge. Experienced Customer Service Agent with 5+ years in the industry. Skilled in multitasking, problem-solving, and communication. Proven track record of providing excellent customer experience.
Overview
11
11
years of professional experience
Work History
Lifeguard
Hilton Grand Vacations Club
Las Vegas, NV
07.2024 - Current
- Monitored swimmers to ensure safety in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Responded quickly to medical emergencies in the pool area.
Customer Service Agent
Alorica
San Pedro Sula, Honduras
10.2020 - 07.2024
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
Advanced Cook
Princess By Hilton
San Pedro Sula, Honduras
06.2023 - 06.2024
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
English Teacher
Legacy Bilingual School
, Honduras
02.2014 - 11.2023
- Developed and implemented lesson plans to help students achieve their English language learning goals
- Utilized a variety of teaching methods and resources to engage students in the learning process
- Collaborated with other teachers and administrators to create an effective learning environment
Housekeeper
Hotel and Convention Center Copantl
, Honduras
03.2022 - 03.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Education
High School Diploma -
Albert Einstein International School
San Pedro, CA06-2009
Elementary and Middle School -
ECSA
Skills
- Curriculum Implementation
- Individualized Learning Plans
- Lesson Planning
- Inbound and Outbound Calling
- Multi-Task Management
- Conflict Resolution
- Guest Relations
- Ordering cleaning supplies
- Restocking supplies
- Dish preparation
- Customer Service
- Cooking techniques
- Kitchen equipment operation and maintenance
- First Aid
- Full safety compliance
- CPR Certified
Languages
Spanish
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Lifeguard
Hilton Grand Vacations Club
07.2024 - Current
Advanced Cook
Princess By Hilton
06.2023 - 06.2024
Housekeeper
Hotel and Convention Center Copantl
03.2022 - 03.2023
Customer Service Agent
Alorica
10.2020 - 07.2024
English Teacher
Legacy Bilingual School
02.2014 - 11.2023
High School Diploma -
Albert Einstein International School
Elementary and Middle School -
ECSA
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