Vivian Estrada
El Paso
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Clinique Beauty Consultant
Ulta
El Paso
04.2026 - Current
- Assisted customers in selecting beauty products and services.
- Provided product demonstrations to enhance customer understanding.
- Educated clients on skincare routines and makeup application techniques.
Brand Manager
Dillard's
El Paso
07.2024 - 04.2026
- Developed brand strategies to enhance customer engagement and loyalty.
- Collaborated with cross-functional teams to launch seasonal marketing initiatives.
- Analyzed market trends to inform product positioning and pricing strategies.
- Conducted competitive analysis to identify growth opportunities within the retail space.
- Coordinated promotional events to drive foot traffic and sales in stores.
- Assisted in creating visual merchandising displays aligned with brand guidelines.
Substitute Teacher
Socorro ISD
El Paso
09.2023 - 06.2024
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior using positive reinforcement strategies effectively.
- Collaborated with teachers to adapt lesson plans for individual student needs.
- Supervised students during lunch and recess, ensuring safety and engagement.
- Utilized district-approved materials and resources to enhance instructional delivery.
- Adapted quickly to different classroom settings and teaching styles as needed.
- Implemented school policies and procedures in the classroom.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Austin
06.2016 - 02.2022
- Assisted in managing daily rental operations and customer service.
- Coordinated vehicle inventory and ensured optimal fleet availability.
- Implemented process improvements to enhance efficiency in branch operations.
- Developed strategies for increasing customer satisfaction levels and improving operational efficiency.
- Trained and mentored new staff on rental procedures and customer interactions.
- Resolved customer inquiries and issues with professionalism and empathy.
- Collaborated with team members to achieve branch performance goals effectively.
- Oversaw maintenance schedules for vehicles to ensure operational readiness.
Operations Manager
Ulta
Austin
07.2012 - 06.2016
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented operational procedures to improve efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed daily store operations to ensure smooth customer experiences.
- Oversaw scheduling of staff to meet operational demands and customer needs.
- Trained and mentored staff to enhance product knowledge and service skills.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Built strong operational teams to meet process and production demands.
Education
Bachelor of Science - Human Services
University of Phoenix
Santa Teresa, NM 01.2005 - 09.2009
Skills
- Customer service
- Sales expertise
- Product knowledge expertise
- KPI tracking
- Maintaining compliance
- Forecasting and scheduling
- Detail-oriented
- Time management
- Team collaboration
- Leadership skills
Timeline
Clinique Beauty Consultant
Ulta
04.2026 - Current
Brand Manager
Dillard's
07.2024 - 04.2026
Substitute Teacher
Socorro ISD
09.2023 - 06.2024
Assistant Branch Rental Manager
Enterprise Rent-A-Car
06.2016 - 02.2022
Operations Manager
Ulta
07.2012 - 06.2016
Bachelor of Science - Human Services
University of Phoenix
01.2005 - 09.2009