Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Vivian Grijalva

Customer Service Representative
La Habra,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Alta Resources: Cedar Sinai
Brea, CA
08.2015 - Current
  • Addressed customer account discrepancies and concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Chat support resolving issues
  • Answered 30 calls daily

Receptionist

SG Framing
Whittier, CA
11.2008 - 11.2014
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed over 30 calls per day.

Customer Service Representative /Administration Assistant

Fidelity National Financial / Prperty Insight
Los Angeles, CA
05.1990 - 06.2008
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Oversight of billing for 30 Title companies.
  • Property tax Investigations, paying property taxes, bond investigation filings.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA
06.1987

Skills

  • Appointment Booking
  • Customer Support
  • Good Listening Skills
  • High-Volume Environments
  • Written and Oral Communications
  • Corporate Policies and Procedures
  • Customer Satisfaction
  • Documenting Calls
  • Complaint Resolution
  • Trained in Salesforce
  • Microsoft Office
  • Managing Phone Systems
  • Data Entry Expertise
  • Time Management
  • Work with Epic System
  • Ulysses Trained

Timeline

Customer Service Representative

Alta Resources: Cedar Sinai
08.2015 - Current

Receptionist

SG Framing
11.2008 - 11.2014

Customer Service Representative /Administration Assistant

Fidelity National Financial / Prperty Insight
05.1990 - 06.2008

High School Diploma -

El Rancho High School

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Vivian GrijalvaCustomer Service Representative