Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivian Guerra

Corona,CA

Summary

Results driven retail representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets of team and sales goals. Dedicated to exceeding service goals through effective communication skills , and to creating positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

7
7
years of professional experience

Work History

Retail Store Associate

The Ups Store
03.2021 - Current
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner.
  • Pack contents for shipping using established procedures and products. Process packages, including lifting and weighing, accessing shipment manifesting software, and generating labels.
  • Skillfully engaged with customers, providing professional and polite support for their sales and service needs.
  • Excelled in printing diverse work orders, organized files, and scanned reports, documents.

Child Care Assistant

Home Workplace
03.2017 - Current
  • Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
  • Supported the learning of social skills by modeling appropriate behavior and guiding children in resolving conflicts.
  • Provided one-on-one support for children by assisting with homework / studies
  • Assisted in preparing daily healthy meals for children, promoting good nutrition habits from an early age.
  • Facilitated smooth transitions between daily activities, minimizing disruptions and maximizing engagement.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

First Aid and CPR Certified, YMCA
03.2017 - Current

Education

GED -

Riverside Community College

Diploma -

Norco High School
Norco, CA

Skills

  • Customer Assisting
  • Fast-Paced
  • Inventory Management
  • Invoice processing
  • Service Orientation
  • Encouraging & Adaptable
  • Issue and Conflict
  • Resolution Prioritization
  • Time Management

Languages

Spanish
Limited Working

Timeline

Retail Store Associate

The Ups Store
03.2021 - Current

Child Care Assistant

Home Workplace
03.2017 - Current

First Aid and CPR Certified, YMCA
03.2017 - Current

GED -

Riverside Community College

Diploma -

Norco High School

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Vivian Guerra