Vivian D. Heard
Bronx,NY
Summary
Detail-oriented Assistant Teacher lends creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. Passionate teacher excels at sharing unique approach to individualized instruction to keep students on pace. No task too small in supporting teachers, administrators and at-large school community.
Overview
26
26
years of professional experience
Work History
Assistant Manager, •Manager of Salon
A&J Hair Salon
01.2002 - Current
- Interview & Hire Salon Stylists
- Completes Payroll
- Maintain up keeping and organization of salon
- Maintain budget for each year
- Order supplies
- Keep inventory
- Reviewed sales and gross profit report to assess company efficiency
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
Certified Teacher Assistant
CUNY Early Childhood Student Conference
04.2014 - 07.2017
- Attended keynote lecture on literacy
- Attended workshop session on using iPads with young children
- Presented summary of the day to a seminar of BMCC students
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Supported classroom activities, tutoring, and reviewing work.
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Provided timely feedback on assignments, enabling students to improve their understanding of course material and overall performance.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
Volunteer Teacher’s Assistant
Icahn Charter School
02.2014 - 07.2017
- Assisted teacher with classroom management
- Assisted with classroom organization
- Assisted students with class work
- Other duties delegated by teacher, Department of Healthy Background Search, February 2014
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated leadership skills in managing projects from concept to completion
- Developed strong organizational and communication skills through coursework and volunteer activities
- Self-motivated, with a strong sense of personal responsibility
Customer Service
Bank Street School for Children
02.2013 - 12.2013
- Assigned employee schedules
- Reviewed Time Sheets, Attended a tour of the lower school including an orientation by the admissions department
- CERTIFICATES New York City Department of Health Annual Screening Form
- Processed customer service orders promptly to increase customer satisfaction
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
EXPERIENCE Student Teacher
Psx100
01.2014 - 05.2014
- Completed 60 hours of fieldwork in CTE 2nd Grade classroom
- Assisted students in completing reading and math work
- Assisted teachers with lunchroom and recess supervision
- Completed child study project focusing on child with strong leadership skills
- Assisted teacher with organizing classroom supplies
- Set up bulletin boards
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated strong organizational and time management skills while managing multiple projects
- Paid attention to detail while completing assignments
- Learned and adapted quickly to new technology and software applications
- Used critical thinking to break down problems, evaluate solutions and make decisions
Lead Cashier
Duane Reade
01.1998 - 01.2000
- Completed stock & inventory
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Lifted up to 100 pounds at once and used forklift to move heavier loads.
Education
No Degree - Pyscology/ Minor Education
Lehman College of The City University of New York
The Bronx, NYAA - Early Childhood Education
Borough of Manhattan Community College
City, New York2015
High School Diploma - undefined
Washington Irving High School
New York, NY1999
Skills
- Behavior Management
- Lesson Planning
- Policy Collaboration
- Student and Faculty Communication
Timeline
Certified Teacher Assistant
CUNY Early Childhood Student Conference
04.2014 - 07.2017
Volunteer Teacher’s Assistant
Icahn Charter School
02.2014 - 07.2017
EXPERIENCE Student Teacher
Psx100
01.2014 - 05.2014
Customer Service
Bank Street School for Children
02.2013 - 12.2013
Assistant Manager, •Manager of Salon
A&J Hair Salon
01.2002 - Current
Lead Cashier
Duane Reade
01.1998 - 01.2000
No Degree - Pyscology/ Minor Education
Lehman College of The City University of New York
AA - Early Childhood Education
Borough of Manhattan Community College
High School Diploma - undefined
Washington Irving High School