Summary
Overview
Work History
Education
Skills
Timeline
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Anne Curless

Chatham,IL

Summary

Dynamic salon manager with a proven track record at JCPenney, excelling in staff development and customer engagement. Leveraged critical thinking to enhance service offerings and fostered collaboration among a diverse team. Recognized for boosting client retention through exceptional service, while maintaining a welcoming salon environment.

Experienced with youth mentorship and program coordination, focusing on personal development and group dynamics. Utilizes effective communication and organizational skills to lead successful activities and projects. Strong understanding of conflict resolution and team-building techniques, ensuring positive and productive environment.

Overview

13
13
years of professional experience

Work History

Salon Manager

JCPenney
05.2022 - Current
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Area Salon Manager

JCPenney
11.2019 - 05.2022
  • Scheduled employees to maintain adequate coverage during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

Master Stylist

JCPenney
12.2012 - 11.2019
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.

Education

TAM

Northern Illinois University
Dekalb, IL

Cosmetology - Cosmetology

Hair Professional Career Colledge
Sycamore, IL

High School Diploma -

Von Stueben Metropolitan Science Center
Chicago, IL

Skills

  • Outdoor skills
  • Program planning
  • Collaboration
  • Youth development
  • Activity organization
  • Behavior management
  • Youth mentoring
  • Emergency preparedness
  • First aid proficiency
  • Physical fitness
  • Endurance training
  • Critical thinking

Timeline

Salon Manager

JCPenney
05.2022 - Current

Area Salon Manager

JCPenney
11.2019 - 05.2022

Master Stylist

JCPenney
12.2012 - 11.2019

TAM

Northern Illinois University

Cosmetology - Cosmetology

Hair Professional Career Colledge

High School Diploma -

Von Stueben Metropolitan Science Center

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Anne Curless