Vivian Hernandez
Life And Health Advisor
Brownsville,Texas
Summary
Versatile professional with a Bachelor's degree in Psychology and over 15 years of cross-industry experience. Skilled in leveraging psychological insights to drive success in diverse roles. Bringing a unique perspective and a proven ability to understand and address client needs effectively. Demonstrated track record of building strong client relationships, providing exceptional guidance, and delivering results. Eager to apply analytical skills and consultative approach to contribute to the success of Select Quote. Results-driven with a positive attitude and a passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Advisor II
Texas Health and Human Services Commission
01.2018 - 01.2023
- Conducted in-person or remote interviews via inbound/outbound calls to gather essential financial and personal details for assessing eligibility in public assistance programs
- Analyzed information from diverse electronic and manual sources; input relevant data into computer-based eligibility system
- Utilized eligibility determinations to calculate and approved benefits in accordance with established state guidelines
- Executed tasks following state and federal regulations, adhering to established procedures, guidelines, and timeframes
- Kept case processing efficiency at 90% or above
- Facilitated communication and collaboration between departments to help business function smoothly
- Conducted workplace compliance training to reduce liability risks and operate effectively
Youth Care Worker
Southwest Key Programs
01.2018 - 01.2020
- Provided guidance and emotional support to unaccompanied minors, ensuring their well-being and maintaining safe environment
- Delivered emotional support to 8 unaccompanied minors daily, actively listened to and addressed their issues and feelings
- Evaluated and addressed individual needs and concerns of minors, adapting support strategies as required
- Collaborated with fellow staff members to discuss and address needs and welfare of minors
- Maintained detailed incident reports and documented minors' daily activities, particularly when placed on close observation
- Developed effective solutions for recurring issues, fostering positive and supportive environment
- Coordinated and accompanied minors to medical appointments, both on-site and off-site
- Organized and facilitated outside services, including church outings, museum visits, and therapeutic drives
- Ensured minors received necessary legal services, such as Pro-Bar assistance
- Developed and managed daily schedule for minors, encompassing class time, physical education, vocational courses, and leisure activities
- Completed clear and concise documentation of youth behavior and actions.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Office Assistant
Cascadas Counseling
01.2017 - 01.2019
- Provided services to clients, addressing their needs and ensuring satisfaction
- Managed caseloads, overseeing and prioritizing tasks to meet client requirements
- Handled office paperwork, ensuring accurate and timely completion of administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Managed daily data entry and kept clerical information accurate and up-to-date
- Coordinated and scheduled meetings and appointments
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
Pharmacy Technician
CVS Pharmacy
01.2016 - 01.2018
- Coordinated verification and filling 100% daily prescriptions in high-volume pharmacy environment
- Ensured proper levels were maintained by accurately pulling medications from shelves for replenishment
- Executed dispensing of medications in adherence to established protocols
- Recorded prescription and insurance billing information into patient profiles with precision
- Contributed to training of new technicians in daily tasks and overall duties
- Answered and screened phone calls for staff pharmacist
- Demonstrated knowledge of medical terminology
- Completed HIPAA training to ensure adherence to privacy regulations
- Provided exceptional patient care and fostered positive interactions
- Stocked, labeled, and inventoried medication to keep accurate records
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Counted, measured and compounded medications following standard procedures
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Set up and modified patient profiles to include current medications and insurance details
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Developed and implemented improvements to pharmacy organization system
- Resolved third-party billing, computer system and customer service issues
- Managed opening and closing duties for pharmacy
Membership Sales, Customer Service
Sam’s Club
01.2013 - 01.2016
- Supervised others and provided on-the-job training to new associates
- Assisted customers by providing information on memberships and credit cards
- Resolved customer complaints
- Processed merchandise purchases, returns, and exchanges.
- Supported new members by facilitating connections with established participants and smooth integration into activities
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork
- Engaged community at fairs and special membership drive events
- Led tours of facility to show prospects amenities and other benefits of membership
- Assisted prospective and established members in person or by telephone
- Cultivated loyal member base through events and promotion of members-only services
- Helped members navigate systems, pay for services and resolve different concerns
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Responded proactively and positively to rapid change
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Education
Bachelor of Psychology -
Our Lady of The Lake University
San Antonio, TX 01.2015 - 05.2020
High School Diploma -
Los Fresnos High School
Los Fresnos, TX 01.2007 - 05.2011
Skills
Excellent Interviewing Skills
References
References upon request
Timeline
Advisor II
Texas Health and Human Services Commission
01.2018 - 01.2023
Youth Care Worker
Southwest Key Programs
01.2018 - 01.2020
Office Assistant
Cascadas Counseling
01.2017 - 01.2019
Pharmacy Technician
CVS Pharmacy
01.2016 - 01.2018
Bachelor of Psychology -
Our Lady of The Lake University
01.2015 - 05.2020
Membership Sales, Customer Service
Sam’s Club
01.2013 - 01.2016
High School Diploma -
Los Fresnos High School
01.2007 - 05.2011
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