Vivian Hurtado
Leesburg,VA
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
8
8
years of professional experience
Work History
Emergency Department Technician
Valley Health-Winchester Medical Center
Winchester, VA
09.2022 - Current
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, bladder scanners and glucometers.
- Performed venipuncture and IV insertion as well as collected blood samples for lab analysis.
- Transported critically ill patients from the ER to other care areas such as the Intensive Care Unit and Cath Lab.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and trauma victims.
- Cross trained as ED POCT - Performed rapid test results in the ED laboratory.
- Cross trained as Communications Operator - Developed and maintained positive working relationships with law enforcement personnel, fire departments, and EMS providers. Directed EMS to appropriate care areas, paged out STEMIs, strokes, traumas, airway alerts, and helped direct helicopter traffic coming to and from the hospital.
- Cross trained as Patient Advocate - Provided emotional support to patients and families during times of distress. Asked directly by Hospital Administration to fulfill role as they found it fitting to my character.
- Active Member of Patient Experience Committee - Designed a QR Code for patients that provided a guided overview of their stay in our Emergency Department.
- Active Member of Unit Based Council and Interview Committee.
Secretary/Manager
Pika’s Custom Fencing
Boyce, VA
02.2017 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Undergraduate Teaching Assistant
James Madison University
Harrisonburg, VA
08.2020 - 12.2020
- HTH 150 - Introduction to Health Sciences
- Assisted with grading, providing feedback, and reviewing short answer questions.
- Helped develop course materials, classroom activities and lectures.
- Attended and assisted with class meetings/reading/discussion sessions.
- Utilized email, phone and in-person meetings to answer questions and mentor struggling students.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA05-2022
Skills
- Trauma management
- Emergency medical care
- Blood draw techniques and IV placement
- Cardiac monitoring
- 12-lead EKG monitoring
- Adult and pediatric first aid, CPR, and AED
- EPIC
- Patient communication
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Emergency Department Technician
Valley Health-Winchester Medical Center
09.2022 - Current
Undergraduate Teaching Assistant
James Madison University
08.2020 - 12.2020
Secretary/Manager
Pika’s Custom Fencing
02.2017 - Current
Bachelor of Science - Health Sciences
James Madison University
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