Summary
Overview
Work History
Education
Skills
Honorsleadershipmembership
Timeline
Generic

Vivian Inthavong

Orange,CA

Summary

Experienced customer service and operations professional with a strong background in operational process improvements and workflow streamlining. Deep understanding of efficiency and strong problem-solving skills used to meet organizational goals. Proven track record in resource management and implementing best practices for operational success. Collaborative approach ensures seamless teamwork and drives results.

Overview

15
15
years of professional experience

Work History

Operations Specialist

McMaster-Carr
06.2021 - Current
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Collected, arranged, and input information into database system.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Fleet Team Event Coordinator

Aerotek at GM Cruise LLC
01.2019 - 04.2021
  • Managed event logistics and operations for quarterly events
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Monitored and controlled event expenditures to meet budgets.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Fleet Team Manager

Aerotek at GM Cruise LLC
01.2019 - 04.2021
  • Managed 300+ contractors across 3 facilities, boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plan
  • Reduced employee turnover with proactive conflict resolution and performance management strategies.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Organized training seminars and presented new hires with orientation which include day to day operation and protocols.
  • Assisted with development of Standard Operating Procedure (SOP) by organizing training procedures and developing proper on boarding procedures.
  • Managed onboarding trackers and off boarding contractors.

Business Manager

The Cheesecake Factory
08.2016 - 08.2018
  • Managed restaurant employment and payroll through organized files and daily server audits
  • Supervised all cash flow within the restaurant to ensure accurate maintenance of cash and credit card transactions and daily cash reconciliation
  • Support in day to day restaurant operations
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Server

The Cheesecake Factory
03.2014 - 07.2016

Student Event Coordinating Intern

Saint Agnes Hospital
01.2015 - 09.2015
  • Planned & implemented events for the Foundation Department
  • Assisted in budget management, ensuring cost-effective solutions for successful events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed detailed event reports, documenting all aspects of each event.

Hospitality Manager

Wingstop
11.2009 - 03.2014
  • Lead shift, including supervise employees, handling complaints and orders
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Increased customer service ratings significantly through personable service.

Education

Bachelor of Science - Recreation Administration, Commercial Recreation and Event Planning, General Business

California State University, Fresn
05.2015

Skills

  • Operational Efficiency
  • Conflict Resolution
  • Adaptability in fast-paced environments
  • Ability to work independently
  • Teamwork and Collaboration
  • Cross-Functional Communication
  • System Development
  • Logistics Management
  • Proficient with Microsoft applications
  • Time management skills

Honorsleadershipmembership

  • Aerotek’s 2019 Significant Impact Player of the Year
  • Nominated for 2018 Linda Candioty Award with The Cheesecake Factory
  • 2016-2017 Charity Drive Chairman for The Cheesecake Factory, Corte Madera
  • Dean’s list (5 semesters)
  • Delta Zeta Sorority member (3 years; 1,000+ hrs. of community service)
  • 2014 Philanthropy Coordinator
  • CPRS member (1 year)

Timeline

Operations Specialist

McMaster-Carr
06.2021 - Current

Fleet Team Event Coordinator

Aerotek at GM Cruise LLC
01.2019 - 04.2021

Fleet Team Manager

Aerotek at GM Cruise LLC
01.2019 - 04.2021

Business Manager

The Cheesecake Factory
08.2016 - 08.2018

Student Event Coordinating Intern

Saint Agnes Hospital
01.2015 - 09.2015

Server

The Cheesecake Factory
03.2014 - 07.2016

Hospitality Manager

Wingstop
11.2009 - 03.2014

Bachelor of Science - Recreation Administration, Commercial Recreation and Event Planning, General Business

California State University, Fresn

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