VIVIAN JOHNSON
LEXINGTON,KY
Summary
Experienced in transaction processing, excelling in ensuring accurate and efficient handling of financial data. Proven track record of contributing to process improvements and operational efficiency in past roles. Strong analytical skills and attention to detail enable consistent meeting of strict deadlines and maintaining high accuracy levels.
Overview
5
5
years of professional experience
Work History
Transaction Processing Associate
Conduent
03.2024 - Current
- Receive, process, sort, and classify documents, in electronic format.
- Accurately enter data into systems, capture information based on client requirements, and verify data from automated tools.
- Verify the accuracy of data from various sources, including automated data extraction tools, to ensure data integrity.
- Adhere to established procedures, policies, and guidelines, ensuring compliance with client requirements.
Associate Sales Representative- Global
Galls
01.2021 - 01.2023
- Provided outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns. Provide requested information to customer in an effective verbal and written format
- Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
- Provide positive and quality customer service through one-call resolution.
- Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
- Professional customer service skills, phone etiquette
- Strong problem-solving and critical thinking skills
- Superior communication skills
EVS- Environmental Services Worker
Clark Regional Hospital
01.2020 - 01.2021
- Clean general areas around the building
- Mop and sweep floors to ensure all spaces are safe to walk
- Dust windowsills and wipe down windows
- Disinfect walls and high-touch areas in healthcare facilities to prevent germs
- Knowledge of cleaning chemicals and how to apply chemicals safely
- Working knowledge of various cleaning tools like vacuum cleaners
- Established safety standards and regulations that should be followed, whether it’s using cleaning products or handling body fluids/preventing infection transmission
Education
Associate degree - criminal justice
ITT Technical Institute
Lexington, KY01.2012
High School Diploma -
Decatur High School
Decatur, AL05-2001
Skills
- Computer Skills- Word Perfect, Excel, and Microsoft Office
- Customer issue resolution and sales assistance
- Effective troubleshooting skills
- Knowledge of infection prevention and microbiology
- Payment processing
- Multi-tasking
- Strong work ethic
- Teamwork
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
Timeline
Transaction Processing Associate
Conduent
03.2024 - Current
Associate Sales Representative- Global
Galls
01.2021 - 01.2023
EVS- Environmental Services Worker
Clark Regional Hospital
01.2020 - 01.2021
Associate degree - criminal justice
ITT Technical Institute
High School Diploma -
Decatur High School
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