Vivian Lopez
San Antonio,TX
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic and background mentoring team members in selling techniques. Deep knowledge in sales and customer service.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Overview
10
10
years of professional experience
Work History
Sales supervisor
Teleperformance USA
El Paso, Texas
09.2024 - Current
- Supervised sales team to ensure customer service excellence and operational efficiency.
- Trained new staff on sales techniques and company policies for effective performance.
- Developed weekly sales reports to track team progress and identify areas for improvement.
- Maintained relationships with customers through regular follow-up calls and emails.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Developed incentive programs for top performing sales representatives.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
Lead Sales Supervisor
Etech
San Antonio, TX
01.2022 - 07.2024
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Trained new sales associates on product knowledge and customer service techniques.
Sales Supervisor
Spectrum, TLC
El Paso, TX
04.2019 - 02.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Conducted regular team meetings to discuss goals and sales strategies.
Sales Representative
Alorica Inc
El Paso, TX
05.2018 - 04.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Exceeded sales goals.
- Scripted outlines to assist teams to enhance sales.Assisted teams by observing their production in their everyday tasks.
Waitress
Village Inn
El Paso, TX
07.2015 - 03.2016
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.Maintained accuracy while handling payments, giving change and printing receipts to customers.Increased sales of high margin menu items through effective upselling.
Education
High School Diploma -
Socorro High School
El Paso, TXSkills
- Claims Management
- Sales tactics
- Systems and automation applications
- Task delegation
- Sales team oversight
- Daily EOD(End of Day) reports
- Policy administration
- Staff Recruitment and Hiring
- Reliability
- Training staff
- Forecasting Quotas
- Tracking Sales Metrics
- Sales Strategies
- Public Speaking
- Data Analysis and Reporting
- Lead Generation
- Computer Skills
- Supervision & Leadership
- Relationship Building
- Critical Thinking
- Training & Development
Personal Information
Timeline
Sales supervisor
Teleperformance USA
09.2024 - Current
Lead Sales Supervisor
Etech
01.2022 - 07.2024
Sales Supervisor
Spectrum, TLC
04.2019 - 02.2021
Sales Representative
Alorica Inc
05.2018 - 04.2019
Waitress
Village Inn
07.2015 - 03.2016
High School Diploma -
Socorro High School